JAFX ACCOUNT MANAGEMENT

1.1) How do I open a demo account?

At JAFX we understand the importance of being able to practice a trading strategy before you decide to take it live. That’s why at JAFX we offer Unlimited MT4 Demo Accounts to our clients. There is no need to sign up for a trading account or even deposit to get a JAFX demo account.

There are 2 ways in which you can create a JAFX Demo Account:

  • Visit the JAFX WebTrader and open a demo account online.
  • Download and install the JAFX MT4 and open a demo account in MT4

1.2) How do I open a live account?

To open a JAFX trading account you simply have to visit the Open Account page and fill in your details.

 

To open a business account please create a new Corporate Account and register here as a trader: portal.jafx.com/account/live (In the account type box you must select Corporate.)

Once signed up you will be redirected to your JAFX Portal where you can log in with the details you signed up with.

 

Each customer is only allowed one JAFX profile account in which you will be able to open multiple trading accounts. You may not open another account with a different email address. 

1.3) How do I submit my verification documents?

Once logged in you will need to submit your verification documents for each account you create.

This is an AML requirement for all live accounts

The following documents are supported:

 

Address Verification

For address verification, we primarily look to receive ONE of the following;

  • Bank/Credit Card Statement
  • Utility Bill (Water, Gas, Electric, etc)
  • Mobile Phone contract
  • Work Payslip

The document must follow the below guidelines:

  • Clear and legible, and in colour where possible
  • Photo/Scan of the full document/file (sensitive information can be covered)
  • Dated within 3 months (90 days) from the day of submission
  • Must state the full name and address
  • Must contain some form of an official logo, stamp or notarisation

Please note we cannot accept screenshots and password protected files. Documents that look tampered with will be denied.

 

Additionally, we can only accept PO Box Addresses if you are from one of the following countries: Bahamas, Brazil, Cayman Islands, Colombia, Cuba, Ecuador, El Salvador, Honduras, Jamaica, Kenya, Nepal, Nigeria, Paraguay, Saudi Arabia, Tanzania, Uganda or Venezuela.

 

Personal Photo Identification

For Identity verification, we will be able to accept ONE of the following;

  • Passport
  • Driver’s License
  • National Identity Card
  • Voter’s Card

Temporary residence and work permit or paper ID cards are not accepted.

 

The document must follow the below guidelines: 

  • Clear and legible, in full colour only
  • Photo/Scan of both sides of the document
  • Must contain the date of birth
  • Must still be valid/in date

Please note we cannot accept screenshots and password protected files. Documents that look tampered with will be denied. Clients under 18 years of age will have their accounts disabled instantly.

 

You can upload your verification documents by navigating to the “Documents” tab in the JAFX Portal and then clicking on the “Upload Document” button.

upload-verification-documents

Once your verification documents have been uploaded, a member of the JAFX team will review and approve your documents and will send you email confirmation when this is complete.

 

As a rule of thumb if you are not sure what to do, follow the information in the emails you receive or contact support.

1.4) How long does account approval take?

Account approval typically takes less than 24 hours, however, we try our best to approve your account straight away.

1.5) How do I fund my account?

Wire transferBitcoinDebit or Credit Card

Wire Transfers

You can fund your landing account by clicking on the “Transfers” tab. TransfersThen click on “Fund Account” from the right-hand menu.fund accountSelect “Wire Transfer” from the “From Account” drop-down.add new bankSelect your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field. Transfer amountOptionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Notes

We accept wire transfers in USD. It can take up to 7 days for the money to land in your account.

Important: You must include the MT103/Wire Receipt for your wire deposit, or we will be unable to process it.

Please ensure you use the correct reference code provided.

Please also be aware that you must send funds from an account in your name.

If you are sending from a business bank account please provide us with details of the company so we are aware of any inbound fund.

Bitcoin

You can fund your landing account by clicking on the “Transfers” tab. TransfersThen click on “Fund Account” from the right-hand menu.fund accountSelect “Bitcoin” from the “From Account” drop-down.add new bankSelect your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field. Transfer amountOptionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.NotesClick “Submit” you will then be redirected to our Bitcoin processing screen.SubmitOn the Bitcoin processing screen, you will be presented with a Bitcoin address to send the Bitcoins to as shown below.

Once you have sent the Bitcoins to the generated address provided on the Bitcoin processing screen, your deposit will be automatically credited to your account upon Blockchain approval.

Debit or Credit Card

You can fund your landing account by clicking on the “Transfers” tab. TransfersThen click on “Fund Account” from the right-hand menu.fund accountSelect one of the Debit or Credit Card options from the “From Account” drop-down.add new bankSelect your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field. Transfer amountOptionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Notes

 

1.6) How do I create a trading account?

Once your KYC documentation is approved and you have successfully deposited into your “Landing Account” you will eligible to create as many trading accounts as you wish. A JAFX trading account can be used to trade manually through MT4 or you can plug your own EA’s to MT4 and trade automatically.

To create a trading account click on the “My Accounts” tab in the JAFX Portal and click on “Add USD Account”

add-usd-account

On the “Add New Account” page select “Trading Account” from the “Account Type” dropdown box

Select “MetaTrader 4” from the “Select Platform” dropdown box

Read and tick the “I have read and agree to the Customer Agreement” box

Write your full name in the “Enter Electronic Signature” box and click “Confirm Signature”

Enter your JAFX password and click “Add Account”

add-new-account

Once you have clicked “Add Account” you will be redirected back to the “My Accounts” screen where you will be able to see your new Trading account.

You can click on the account number to view details of your trading account, rename the account, download statements, download MT4 and view your MT4 login details

Your MT4 password is sent separately to you via email however if you misplace it you can simply click on “Change Password” to change it to a more desirable one

1.7) How do I transfer my funds from my landing account to my trading account?

To start trading you will need to move funds from your “Landing Account” to your newly created “Trading Account“.

To move funds between accounts simply click on the “Transfers” tab and select “Internal Transfer” from the menu on the right.

internal-transfer

Now select your “Landing Account” in the “From Account” drop-down box

Select the “Trading Account” you wish to move funds to in the “To Account” drop-down box

Enter the desired amount you wish to transfer into your trading account from your landing account.
note: you can choose any amount to transfer into your trading accounts as long as it does not exceed your “From Account” balance

Proceed to complete the transfer by clicking on “Submit

internal-transfer2

Your transfer has now been completed and you will see the new balance of your trading account in the “My Accounts ” tab or directly on MT4 if you transferred a balance to a “Trading Account”

Alternatively, if you wish to transfer funds from your trading into your landing you will need to follow the above steps but select your trading account in the “From Account” and your landing account in the “To Account” drop down. 

1.8) How do I withdraw my funds?

  • Wire transfer deposits must be withdrawn back to Wire transfer but profits can be withdrawn via wire transfer or bitcoin.
  • Bitcoin deposits must be withdrawn in bitcoin but profits can be withdrawn via bitcoin or wire transfer.
  • In order to withdraw your affiliate/IB commissions, it will first need to be transferred into your trading account. Unfortunately, our system cannot currently process withdrawals directly from affiliate/IB accounts.
  • If you do not currently have a trading account, you can open one free and instantly here: https://www.jafx.com/open-account/.
    You can then withdraw your funds from your trading account using any of the methods mentioned below.

How To Withdraw Via:

Wire TransferBitcoin

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX via wire is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. Then click on “Withdraw Funds” from the right-hand menu.
  2. Select your “Landing Account” from the “From Account” drop-down menu.add new bank
  1. Select your “Bank Account” from the “To Account” drop-down box.
  1. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Optionally add any notes you wish our support team whilst processing your withdrawal.Notes
  1. Select “Submit” to initiate withdrawal.Submit

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

Withdrawals can take up to three weeks and can be done in USD only.

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX via Bitcoin is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. The click on “Withdraw Funds” from the right-hand menu.3. Select your “Landing Account” from the “From Account” drop-down menu.
  1. Select your “Bitcoin” from the “To Account” drop-down box.Internal Transfer
  2. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Optionally add any notes you wish our Support team to read whilst processing your withdrawal.Notes
  2. Click on “Submit” to initiate your withdrawal.Submit

Please wait until you get to this page and paste your BTC address in there and click on Withdraw Funds.

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

You must first withdraw to the initial deposit method before withdrawing in any other method. 

 

ACCOUNT FUNDING

2.1) What deposit methods are currently available?

We are constantly adding new funding sources however currently we accept

  • Wire transfers
  • Bitcoin (10 USD minimum)
  • Debit or Credit Card

Please see section 1.5 for details

2.2) How much are the deposit fees?

  • Bitcoin: 0% + 0.0005 BTC Network Fee

2.3) What are the min and max deposit amounts?

Bitcoin

  • Min $10
  • Max unlimited

Wires

  • Min $100
  • Max unlimited

2.4) How long does it take to fund my account?

Bitcoin

Dependent upon blockchain

Wire Transfers

It can take up to 7 days

We accept wire transfers in USD. It can take up to 7 days for the money to land in your account.

Important: You must include the MT103/Wire Receipt for your wire deposit, or we will be unable to process it.

Please use the correct reference code provided. Failure to put the correct reference could result in your deposit being DELAYED OR RETURNED as it will not automatically be credited into your JAFX account.

Please also be aware that you must send funds from an account in your name.

If you are sending from a business bank account please provide us with details of the company so we are aware of any inbound fund.

2.5) Why are my funds not showing in my MT4 account?

After you’ve successfully deposited funds into your landing account, they will need to be internally transferred to your trading or managed account before they will become available in MT4. Instructions for internal transfers are provided here (entry #1.7): https://www.jafx.com/faq. If you have already made the transfer and the funds are not showing in the trading account, log out and log back into MT4 to allow the balance to update.

2.6) What are the withdrawal methods currently available?

Bitcoin Deposits

Bitcoin deposits must be withdrawn back to bitcoin but profits can be withdrawn via bitcoin or wire transfer.

Wire Transfer

It can take up to three weeks for your funds to land in your bank account. Please see section 1.8 for details.

2.7) How much are the withdrawal fees?

Bitcoin

0%

Wires

$25

2.8) What are the min and max withdrawal amounts?

Bitcoin

  • Min: $10
  • Max: none

Wires

  • Min: $50
  • Max: None

2.9) How long does it take to withdraw?

Wire Transfer

Wire Transfers take between 24-48 business hours to be processed however may take up to 21 business days to appear on your account depending on your bank.

Bitcoin

BitCoin withdrawals take between 24-48 business hours to be processed and are then approved to your wallet typically within 1 hour.

2.10) Do you offer any bonuses?

No. JAFX aims to offer all traders the lowest commissions and tightest spreads as possible, therefore the more you trade the more you save.

2.11) How would JAFX transactions show on my bank statement?

Our transactions could show as either www.jafx.com, XTECHMARKETING, LIMITLESS X, TECH SAVVY, GLOBAL TRADE SOLUTIONS, MAJESTIC FINANCIAL UAB and Emblaze One on your bank statement.

2.12) How do I buy Bitcoin?

If you would like to buy BitCoin using Credit/Debit card or PayPal then please follow this link:

https://www.blockchain.com/wallet

2.13) What is Source Name?

This is the name of your bank you would like to use to deposit funds into your JAFX account.

2.14) What is the difference between a Beneficiary Bank and an Intermediary Bank?

A beneficiary bank is the receiving bank where you have your account. Whereas the intermediary bank is a third party bank used by the beneficiary bank to facilitate international transfers.

This means that if your beneficiary bank does not support international transfers they will be able to provide you with details of an intermediary bank you will be able to use in order to deposit and withdraw through wire transfer on your JAFX account.

2.15) Can withdrawals be made while trades are still open?

Yes however you can only withdraw funds from your “Landing Account” so you will first have to transfer funds from your “Trading Account” to your “Landing Account”

JAFX TRADING

3.3) Do you allow hedging, scalping and news trading?

Yes you are free to hedge, scalp and trade during news events

3.4) What is the minimum trade size?

The minimum trade size is 0.01 Lot

3.5) What is the maximum trade size?

The maximum trade size of 1,000 Lots

3.6) What is the maximum leverage JAFX offers?

The maximum leverage JAFX offers clients is 1:500

3.7) What are the margin rules?

Our margin rules are the following: Margin Call at 100% and Stop Out at 70%

You can find your Margin Level on your desktop or mobile MT4. Meaning, if you reach 100% you get a margin call and you are not able to open any trades. If you reach 70% your biggest negative trades will be closed automatically to avoid running your account into negative balance

3.8) What time zone is used on JAFX?

The time zone currently used on JAFX is GMT +3

3.9) Do you offer an online platform to trade?

Yes, aside from MT4 (mobile and desktop), we also have a JAFX WebTrader platform: https://www.jafx.com/web-trader/

3.10) Can I trade any system on JAFX?

Yes, you are free to trade any system on your JAFX account

3.11) What instruments can I currently trade on JAFX?

JAFX currently offers trading the following Forex pairs, Commodities, CFD’s and Cryptos:

FX COMMODITIES CFD CRYPTOS
AUDCAD COPPER AUS200 BCHBTC
AUDCHF NGAS EUSTX50 BCHUSD
AUDJPY UKOIL FRA40 BTCUSD
AUDNZD USOIL GER30 DASHBTC
AUDUSD XAUEUR JPN225 DASHUSD
CADCHF XAUUSD NAS100 EDOBIT
CADJPY XPTUSD SPX500 EDOUSD
CHFJPY XPDUSD UK100 EOSBIT
EURAUD US30 EOSUSD
EURCAD ESP35 ETHBTC
EURCHF HKG50 ETHUSD
EURCZK ETPBIT
EURDKK ETPUSD
EURGBP IOTABIT
EURHKD IOTAUSD
EURJPY LTCBTC
EURMXN LTCUSD
EURNOK NEOBTC
EURNZD NEOUSD
EURPLN OMGBIT
EURSEK OMGUSD
EURTRY SANBIT
EURUSD SANUSD
EURZAR XMRBTC
GBPAUD XMRUSD
GBPCAD XRPBIT
GBPCHF XRPUSD
GBPDKK ZECBTC
GBPJPY ZECUSD
GBPNOK TRXUSD
GBPNZD IOSTBIT
GBPSEK QTUMBIT
GBPUSD
NOKSEK
NZDCAD
NZDCHF
NZDJPY
NZDUSD
USDCAD
USDCHF
USDCNH
USDCZK
USDDKK
USDHKD
USDHUF
USDILS
USDJPY
USDMXN
USDNOK
USDPLN
USDRUB
USDSEK
USDSGD
USDTRY
USDZAR

3.12) How many stocks can I trade on?

JAFX currently offers trading the following stocks:

AAPL (APPLE)
ADSGn (ADIDAS SALOMON)
AIG (AMERICAN INTERNATIONAL)
AIRF.PA (AIR FRANCE)
ALVG (ALLIANZ)
AMZN (AMAZON)
AXP (AMERICAN EXPRESS)
BA (BOEING)
BABA (ALIBABA)
BAC (BANK OF AMERICA)
BAYGn (BAYER AG)
BBVA (BBVA)
BKIA.MC (BANKIA SA)
BMWG (BAY MOT WORKE)
BNPP.PA (BNP PARIBAS)
C (CITIGROUP
CBKG (COMMERZBANK)
CSCO (CISCO)
CVX (CHEVRON)
DAIGn (DAIMLER)
DANO.PA (DANONE)
DBKGn (DEUTCSHE BANK)
DPWGn (DEUTCSHE POST)
EBAY (EBAY)
EONGn (E.on)
F (FORD)
FB (FACEBOOK)
FDX (FEDEX)
GE (GENERAL ELECTRIC)
GOOG (ALPHABET GOOGLE)
GS (GOLDMAN SACHS)
HLT (HILTON)
HP (HEWLETT PACKARD)
IBE.MC (IBERDROLA)
IBM (INTER BUSINESS)
ILMN (ILLUMINA)
INTC (INTEL)
JNJ (JOHNSON X2)
JPM (JP MORGAN)
KO (COCA COLA)
LHAG (LUFTHANSA)
LVMH.PA (L.V.M.H.)
MA (MASTERCARD)
MAP.MC (MAPFRE)
MCD (MCDONALDS)
MSFT (MICROSOFT)
NFLX (NETFLIX)
ORCL (ORACLE)
PFE (PFIZER)
PG (PROCTER AND GAMBLE)
QCOM (QUALCOMM)
RACE (FERRARI)
SAN.MC (BANCO SANTANDER)
SIEGn (SIEMENS)
SOGN.PA (SOCIETE GENERALE)
T (AT&T)
TEF.MC (TELEFONICA)
TEVA (TEVA)
TOTF.PA (TOTALSA)
TSLA (TESLA)
TWTR (TWITTER)
V (VISA)
VOWG_p (VOLKSWAGEN)
XOM (EXXON MOBILE)

3.13) How can I report a problem with a trade?

Trade problems should be reported by opening a ticket from the Contact us. In that ticket, please include your MT4 and the trade ID of the problem trade. Trade ID’s can be found here:

Once we have this information, our trading desk manager can look into this for you.

3.14) Do you offer a VPS for lower latency?

If you wish to set up a Virtual Private Server (VPS), when trading with JAFX, please see the following link: https://www.equinix.com/locations/united-states-colocation/new-york-data-centers/ny4/. This should lower latency and positively impact your trading experience with JAFX.

JAFX PARTNERS – IB/AFFILIATES

4.1) How can I register as an affiliate account?

Having an account will also make it possible to see all your referrals and earnings, and of course, withdraw your earnings. You can create an account here: https://www.jafx.com/introducing-broker-affiliates

Please note that if you have created a trading account with us, you will need to use a different email address to sign up for the affiliate account. Once you have registered, the system will generate your link within 30 minutes. At that time, you can click on Marketing Tools to view that link.

PLEASE NOTE you also need to have your affiliate account verified by supplying your KYC documents. See step 1.3 above as it will be the same process (but for your affiliate account).

4.2) How much commission can I earn if I bring people to JAFX?

JAFX currently offers $2 per Lot RT per trade for any clients that you bring to JAFX. You will earn this commission regardless if the client trades manually or joins a “Managed Account“.

4.3) How can I withdraw my commissions?

In order to withdraw your affiliate/IB commissions, it will first need to be transferred into your trading account. Unfortunately our system cannot currently process withdrawals directly from affiliate/IB accounts.

If you do not currently have a trading account, you can open one free and instantly here: https://www.jafx.com/open-account/.

You can then withdraw your funds from your trading account using any of the methods mentioned in 1.8on the FAQ page.

4.4) Can I transfer my affiliate earnings into my trading account?

Yes, contact us and we will initiate the transfer for you

4.5) How/where do I log into my affiliate account?

To log into your affiliate account, please use this partner login URLhttps://portal.jafx.com/partner/login

PLEASE NOTE that the above URL is different from the trading account login, which is: https://portal.jafx.com/

4.6) How/where do I find my affiliate referral link?

JAFX Referral Links

In order to ensure your clients and leads are allocated properly, you will need to promote your referral link.

  • The first step after registration is to log into you affiliate portal: https://portal.jafx.com/partner/login which is separate from your client login portal (https://portal.jafx.com/).
  • Referral/Affiliate links are automatically created within the next 30 minutes after registration.
    You can find your Affiliate/IB link here (log in with the credentials you provided during sign-up):
    https://portal.jafx.com/IntroducingBroker/Profile/Marketing (opens in new tab/window)
  • Or simply go to your JAFX Dashboard: click on Profile then Marketing Tools (see image on right)
  • If you would like to get in touch with your affiliate manager add john.anthony.affiliates to your Skype account.

GENERAL QUESTIONS

5.1) What are my MT4 log in details?

You’ll need to manually create a trading account under your main account to receive your MT4 login details. Instructions for doing that are provided here (see entry #1.6): https://www.jafx.com/faq. Please note, however, that the system will not allow you to create the account until you have uploaded your ID and address documents and have the account approved by our compliance department.

5.2) How do I reset my password?

To reset your JAFX password, please use the following link: https://portal.jafx.com. Once there, click on “Forgot Password” to request that a reset link be sent to your email. If you have received the “email does not exist” message, be sure to clear your cookies & cache and then use the link listed above to make the request.

You can reset your MT4 password by logging into your main JAFX account, clicking on “My Accounts” and then selecting the account number. You will see the password reset option in the MT4 area.

5.3) Why am I unable to connect to my MT4 account?

The “invalid account” / “authorization failed” / “unauthorized” message are always related to either password or incorrect server selection. Please be sure to select mt4.jafx.com (For branded use JAFX-Real3) as the server when logging in to a real account. For demo, the selection should be JAFX-Demo3. If the server selection is not the issue, please try resetting your MT4 password (see instructions in #5.2 of this list).

5.4) Are there any inactivity fees?

JAFX charges an inactivity fee of $10 for clients with a non-zero balance which have not traded in the past 30 days.

5.5) What countries are restricted from using JAFX?

The following countries are restricted from trading on JAFX:

Burma, Ivory Coast, Congo, Cuba, Germany, Iran, Iraq, Japan, Lebanon, Libya, Malta, North Korea, Somalia, Sudan, Syria, United States, Vietnam, Zimbabwe.

5.6) Who are the liquidity providers?

JAFX currently uses a few liquidity providers, please contact us for more information

5.7) What other services will JAFX offer?

JAFX will be offering guides, strategies, webinars and will be featuring third party trainers to give you the best chance at trading

5.8) Is telephone support available?

Yes. Simply call the phone number on the “Contact Us” page or submit a support ticket there and request a call back.

5.9) I am a bit confused, is there anyone that can help me?

Yes, we have a dedicated customer support team on hand 24/365 to answer any questions you may have. Simply fill out the form on the contact us page, phone us, or chat with us via the LiveChat widget on the bottom right of our website. A member of our support team will happily assist you with any of your issues, questions, or concerns. Also, feel free to provide any feedback to help us improve!