JAFX ACCOUNT MANAGEMENT

1.1) How do I open a demo account?

At JAFX we understand the importance of being able to practice a trading strategy before you decide to take it live. That’s why at JAFX we offer Unlimited MT4 Demo Accounts to our clients. There is no need to sign up for a trading account or even deposit to get a JAFX demo account.

There are 2 ways in which you can create a JAFX Demo Account:

  • Visit the JAFX WebTrader and open a demo account online.
  • Download and install the JAFX MT4 and open a demo account in MT4

1.2) How do I open a live account?

To open a JAFX trading account you simply have to visit the Open Account page and fill in your details.

Once signed up you will be redirected to your JAFX Portal where you can login with the details you signed up with.

1.3) How do I submit my verification documents?

Once logged in you will need to submit your verification documents for each account you create.

This is an AML requirement for all live accounts

The following documents are supported:

Address Verification

For address verification, we primarily look to receive ONE of the following documents;

  • Bank Statement (If you provide a bank statement or credit card statement please make sure that all personal information such as the credit card details are not visible)
  • Utility Bill (Water, Gas, Electric, etc)
  • Mobile Phone contract
  • Work payslip/Fs3

And it fits within our guidelines of;

  • Must be able to see full document (Account numbers and sensitive information can be covered)
  • Document must be dated within 3 months (90 days) of present day
  • Must state your full name and address on document
  • Must show some form of official logo, stamp or notarisation
  • Cannot be a screenshot from a computer or mobile phone
  • Ensure document is not password protected.

We can only accept PO Box addresses on documents if you are from one of the following countries; Bahamas, Cuba, Kenya, Caribbean, Nigeria, Paraguay, Saudi Arabia, Honduras, Jamaica, Brazil, Tanzania, Cayman Islands, Uganda, Colombia, Venezuela, Nepal, Ecuador, El Salvador. 

 Personal Photo Identification

For Identity verification, we will be able to accept ONE of the following;

  • Passport
  • Drivers License
  • National Identity Card
  • Birth Certificate
  • Voters Card

And it fits within our guidelines of;

  • Must be able to see full document
  • Client must be aged 18 or over
  • All text must be clear and able to read
  • Document cannot be expired, must still be valid/in date
  • Document must be sent in colour (We cannot accept Black and White Copies)
  • Cannot be a screenshot from a computer or mobile device
  • Must state clients Date of Birth
  • Please ensure document is not password protected

Documents that look tampered with or irregular will be denied.

Clients aged under 18 years old will have their accounts disabled instantly.

You can upload your verification documents by navigating to the “Documents” tab in the JAFX Portal and then clicking on the “Upload Document” button.

upload-verification-documents

Once your verification documents have been uploaded, a member of the JAFX team will review and approve your documents and will send you email confirmation when this is complete.

As a rule of thumb if you are not sure what to do, follow the information in the emails you receive or contact support.

1.4) How long does account approval take?

Account approval typically takes less than 24 hours however we try our best to approve your account straight away.

1.5) How do I fund my account?

Credit/Debit cardCredit/Debit card via vLOADWire TransferBitcoinSkrill

Credit/Debit Card

Any card you wish to deposit with must be in your name.

You can fund your landing account by clicking on the “Transfers” tab.

Transfers

Select “Credit/Debit Card” from the “From Account” dropdown.

Add New Bank

Select your “Landing Account” from the “To Account” drop down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field.

Transfer amount

Optionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Notes

Once you click “Submit” you will then be redirected to our Credit/Debit card processing screen.

Submit

Proceed to fill in all your personal details

 

You can opt to enter your address automatically as show below and select “Save Changes”

Or edit address manually as shown below

Fill out your details accordingly here

 

Click on “Save Changes”

On the next page please fill out your card details and select “Submit Transaction”

Credit/Debit Card via vLOAD

Any voucher used must be bought on your account with vLOAD and the account must be in your name. 

vLOAD has it’s own account verification requirements. 

You can fund your landing account by clicking on the “Transfers” tab.

Then click on “Fund Account” from the right-hand menu.

Select “Credit/Debit card via vLOAD” from the “From Account” drop-down.

Select your “Landing Account” from the “To Account” drop-down.

Enter the desired deposit amount into the “Amount”

Optionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Click “Submit” you will then be redirected to our vLOAD processing screen.

Enter the “value” of the voucher you wish to purchase and then click on “submit”.

The vLOAD order page will appear as per below.

You can buy the voucher by selecting “GO TO PAY”.

 

Please select “Go to your account”

You will be directed to vLOAD’s login page where you can log into your account or create an account.

Check out how to create an account and buy a voucher  https://www.vload.expert/

Once you have bought your voucher you will need to go to our payment page on the JAFX site as seen below.

To redeem your voucher please enter the voucher number in the box to complete your deposit. The voucher number is the PIN number provided in the second email which must not include spaces as the system automatically spaces out the digits. 

Then select “Validate Voucher”.

Wire Transfer

Any bank account used must be in your name. If a business account is used we will need proof of ownership. 

 You can fund your landing account by clicking on the “Transfers” tab.

    Transfers

Then click on “Fund Account” from the right-hand menu.

fund account

Select “Add New Bank Account” from the “From Account” drop-down.

add new bank

Once you fill in your bank details click “Add Source”.
add source

It is important to note that you must fill in the correct details as when we receive a new bank wire, we will use these details to confirm that it came from your bank account.

The source name refers to the name of your bank. 

If you don’t know your bank’s SWIFT/BIC code, search for it in Google like this “<bank name> <bank city> SWIFT code”.

If your beneficiary bank does not accept international wire transfers, then you will be able to use an intermediary bank. Please make sure to fill in the details relevant to your intermediary bank in the section provided after selecting “This bank requires an intermediary”. This information can be obtained from your bank. 

Select your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field.

 Transfer amount

Click on the “Broker Receiving Account” drop down box and select the bank you wish to wire transfer into. The available receiving accounts will depend on your registration country. If you do not see a “Broker Receiving Account” option then it is most likely wire transfers are not available for your country at this time.

Broker receiving account

Optionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Notes

Click “Submit” to receive the wire transfer instructions.
Submit

Wire transfer instructions are sent via email to your registered email address. If you have not received the wire transfer instructions after 15 minutes please contact us. 

Once you receive the instructions, either login to your online banking and send the wire transfer or print out the instructions and take them to your bank to make a transfer over the counter.

Once you have decided how you are going to complete the process with your bank, it is important to make sure you provide the correct information. All details can be found in the email, however, there is a reference code which differs depending on the currency you wish to deposit with and this must also be provided to your bank to make sure your funds reach our account.

Bitcoin

You can fund your landing account by clicking on the “Transfers” tab. TransfersThen click on “Fund Account” from the right-hand menu.fund accountSelect “Bitcoin” from the “From Account” drop-down.add new bankSelect your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field. Transfer amountOptionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.NotesClick “Submit” you will then be redirected to our Bitcoin processing screen.SubmitOn the Bitcoin processing screen, you will be presented with a Bitcoin address to send the Bitcoins to as shown below.

Once you have sent the Bitcoins to the generated address provided on the Bitcoin processing screen, your deposit will be automatically credited to your account upon Blockchain approval.

Skrill

*** Skrill is currently NOT available for US traders

Any Skrill email address used must be an account in your name. 

You can fund your landing account by clicking on the “Transfers” tab.TransfersThen click on “Fund Account” from the right-hand menu.fund accountSelect “Skrill” from the “From Account” drop-down.Select your “Landing Account” from the “To Account” drop-down.

Internal Transfer

Enter the desired deposit amount into the “Amount” field.
Transfer amountOptionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.NotesClick “Submit” you will then be redirected to our Skrill processing screen.SubmitA Skrill window will pop up where you must enter your credentials and click “LOGIN”. SkrillSelect your Skrill payment method and click “PAY NOW”. Skrill payment method

 

1.6) How do I create a trading account?

Once your KYC documentation is approved and you have successfully deposited into your “Landing Account” you will eligible to create as many trading accounts as you wish. A JAFX trading account can be used to trade manually through MT4 or you can plug your own EA’s to MT4 and trade automatically.

To create a trading account click on the “My Accounts” tab in the JAFX Portal and click on “Add USD Account”

add-usd-account

On the “Add New Account” page select “Trading Account” from the “Account Type” dropdown box

Select “MetaTrader 4” from the “Select Platform” dropdown box

Read and tick the “I have read and agree to the Customer Agreement” box

Write your full name in the “Enter Electronic Signature” box and click “Confirm Signature”

Enter your JAFX password and click “Add Account”

add-new-account

Once you have clicked “Add Account” you will be redirected back to the “My Accounts” screen where you will be able to see your new Trading account.

You can click on the account number to view details of your trading account, rename the account, download statements, download MT4 and view your MT4 login details

Your MT4 password is sent separately to you via email however if you misplace it you can simply click on “Change Password” to change it to a more desirable one

1.7) How do I transfer my funds from my landing account to my trading account?

To start trading you will need to move funds from your “Landing Account” to your newly created Trading account.

To move funds between accounts simply click on the “Transfers” tab and select “Internal Transfer” from the menu on the right.

internal-transfer

Now select your “Landing Account” from the “From Account” dropdown box

Select the “Trading Account” you wish to move funds to in the “To Account” dropdown box

Enter the desired amount you wish to transfer into your trading account from your landing account.
note: you can choose any amount to transfer into your trading accounts as long as it does not exceed your “From Account” balance

Proceed to complete the transfer by clicking on “Submit”

internal-transfer2

Your transfer has now been completed and you will see the new balance of your trading account in the “My Accounts” tab or directly on MT4 if you transferred balance to a “Trading Account”

1.8) How do I withdraw my funds?

Credit/Debit CardWire TransferBitcoinSkrillIB/Affiliate Commissions

If you have deposited through Credit/Debit card then you must first receive the full amount back to the card you deposited from.

If you deposited in USD and you request a EUR/GBP withdrawal that your withdrawal will be processed in USD via credit card. Further profits can be paid via Wire Transfer (USD/GBP/EUR), Bitcoin or Skrill (USD) in the chosen currency.

Wire transfer deposits must be withdrawn back to Wire transfer but profits can be withdrawn via wire transfer, bitcoin, or Skrill.
Bitcoin deposits must be withdrawn in bitcoin but profits can be withdrawn via Skrill, bitcoin, or wire transfer.

Skrill deposits must be withdrawn to Skrill but profits can be withdrawn via Skrill, bitcoin, or wire transfer.

In order to withdraw your affiliate/IB commissions, it will first need to be transferred into your trading account. Unfortunately our system cannot currently process withdrawals directly from affiliate/IB accounts.

If you do not currently have a trading account, you can open one free and instantly here: https://www.jafx.com/open-account/.

You can then withdraw your funds from your trading account using any of the methods mentioned below.

How To Withdraw Via:

Credit/Debit CardWire TransferBitcoinSkrill

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX via Credit/Debit card is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. Then click on “Withdraw Funds” from the right-hand menu.
  2. Select your “Landing Account” from the “From Account” drop-down menu.add new bank
  1. Select your “Credit/Debit Card” from the “To Account” drop-down box.
  1. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Optionally add any notes you wish our support team whilst processing your withdrawal.Notes
  1. Select “Submit” to initiate withdrawal.Submit

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

You must first withdraw to the initial deposit method before withdrawing in any other method. 

This withdrawal method is unavailable to clients from Belgium, France & The Netherlands (deposit via BTC available only)

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. The click on “Withdraw Funds” from the right-hand menu.
  1. Select your “Landing Account” from the “From Account” drop-down menu.add new bank
  1. Select your “Bank Account” from the “To Account” drop-down box.

If you do not have a bank account registered with us, click on “Add New Bank Account” and follow the steps. Proceed to fill in your bank account information of where you would like your withdrawal to be sent to.

  1. Optionally add any notes you wish our Support team to read whilst processing your withdrawal.Notes
  2. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Click on “Submit” to initiate your withdrawal.Submit

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

You must first withdraw to the initial deposit method before withdrawing in any other method. 

This withdrawal method is unavailable to clients from Belgium, France & The Netherlands (deposit via BTC available only). 

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX via Bitcoin is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. The click on “Withdraw Funds” from the right-hand menu.3. Select your “Landing Account” from the “From Account” drop-down menu.
  1. Select your “Bitcoin” from the “To Account” drop-down box.Internal Transfer
  2. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Optionally add any notes you wish our Support team to read whilst processing your withdrawal.Notes
  2. Click on “Submit” to initiate your withdrawal.Submit

Please wait until you get to this page and paste your BTC address in there and click on Withdraw Funds.

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

You must first withdraw to the initial deposit method before withdrawing in any other method. 

 

Your account must be verified for your withdrawal to be approved.

  1. To make a withdrawal from JAFX is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.Transfers
  1. The click on “Withdraw Funds” from the right-hand menu.3.Select your “Landing Account” from the “From Account” drop-down menu.
  1. Select your “Skrill” from the “To Account” drop-down box.
  1. Select “eWallet” from the “Payment Method” Box.eWallet
  1. Enter your Skrill email address.Skrill email
  1. Enter the amount you wish to withdraw in the “Amount” section.Transfer amount
  1. Optionally add any notes you wish our support team to read whilst processing your withdrawal.Notes
  2. Click on “Submit” to initiate your withdrawal.Submit

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds.

You must first withdraw to the initial deposit method before withdrawing in any other method. 

This withdrawal method is unavailable to clients from USA, Belgium, France & The Netherlands (deposit via BTC available only).

ACCOUNT FUNDING

2.1) What deposit methods are currently available?

We are constantly adding new funding sources however currently we accept

  • Credit/Debit card payments $1,400 per transaction (Not available in FR/NL/BE)
  • Credit/Debit card via vLOAD (10 USD minimum) (Not available in FR/NL/BE)
  • Wire transfers (50 USD minimum) (Not available in FR/NL/BE)
  • Skrill (Unlimited amount) (Not available in US/FR/NL/BE)
  • Bitcoin (50 USD minimum)

2.2) How much are the deposit fees?

  • Wire Transfers – 0% Fees
  • Credit/Debit Card – 0%
  • Credit/ Debit card via vLOAD – 3.5%
  • Skrill: 3.9% + 35ct
  • Bitcoin: 0% + 0.0005 BTC Network Fee

2.3) What are the min and max deposit amounts?

Credit/Debit Card

The following countries have the below limits:

Yemen, Ukraine, Uganda, Turkey, Sierra Leone, Puerto Rico, Papua, New Guinea, Panama, Myanmar, Israel, Haiti, Guyana, Cyprus, China, Brazil,  Angola, Alegria, Afghanistan

  • Min $5
  • Max $1,400 (Per transaction)
  • Max 2 transactions per 24 hours (Per card)
  • Max 10 transactions per 7 days (Per card)
  • Max 10 transactions per 30 days (Per card)

If you are from a country not listed above the following limits are applicable:

  • Min 10 GBP/EUR
  • Max 5,000 GBP/EUR (Per transaction)
  • Max 8 transactions per 30 days

Credit/Debit card via vLOAD 

  • Min $10
  • Max $500

Wire Transfers

  • Min $50
  • Max unlimited

Skrill

  • Min $10
  • Max unlimited

BitCoin

  • Min $50
  • Max unlimited

2.4) How long does it take to fund my account?

Credit/Debit Card

Instant once approved

Credit/Debit Card via vLOAD

Instant once approved

Wire Transfers

Up to 7 days (once processed by your bank – please see 1.5 How do I fund my account? for more information)

Skrill

Instant

Bitcoin

Dependent upon blockchain

2.5) Why are my funds not showing in my MT4 account?

After you’ve successfully deposited funds into your landing account, they will need to be internally transferred to your trading or managed account before they will become available in MT4. Instructions for internal transfers are provided here (entry #1.7): https://www.jafx.com/faq. If you have already made the transfer and the funds are not showing in the trading account, log out and log back into MT4 to allow the balance to update.

2.6) What are the withdrawal methods currently available?

Credit/Debit Card Deposit

If you have deposited through Credit/Debit card then you must first receive the full amount back to the card you deposited from.

Note that if you deposited in USD and you request a EUR/GBP withdrawal that your withdrawal will be processed in USD via credit card. Further profits can be paid via Wire Transfer (USD/GBP/EUR), Bitcoin or Skrill (USD) in the chosen currency.

Credit/Debit Card via vLOAD Deposit

If you have deposited through Credit/Debit card via vLOAD you will have to withdraw the funds to either Bitcoin, Wire Transfer or Skrill if the option is available for you.

Wire Transfer Deposit

Wire transfer deposits must be withdrawn back to Wire transfer but profits can be withdrawn via wire transfer, bitcoin, or Skrill.

Bitcoin Deposits

Bitcoin deposits must be withdrawn back to bitcoin but profits can be withdrawn via Skrill, bitcoin, or wire transfer.

Skrill Deposits

Skrill deposits must be withdrawn back to Skrill but profits can be withdrawn via Skrill, bitcoin, or wire transfer.

2.7) How much are the withdrawal fees?

Credit/Debit Card

There are NO fees to withdraw your funds back to your credit/debit card however your additional profits will incur withdrawal fees depending on the additional withdrawal method below.

Wire Transfers

$25

Skrill

1%

Bitcoin

0%

2.8) What are the min and max withdrawal amounts?

Credit/Debit Card

  • Min: $10
  • Max: Your deposit amount

Wire Transfer

  • Min: $25 + $25 fees
  • Max: none

Skrill

  • Min: none
  • Max: none

Bitcoin

  • Min: $50
  • Max: none

2.9) How long does it take to withdraw?

Credit/Debit Card

Credit/Debit Card take between 24-48 business hours to be processed

If you are situated in the following countries your withdrawal can take up to 45 business days for the funds to land in your account. Any other country not on this list can take up to 60 business days depending on your bank.

Yemen, Ukraine, Uganda, Turkey, Sierra Leone, Puerto Rico, Papua, New Guinea, Panama, Myanmar, Israel, Haiti, Guyana, Cyprus, China, Brazil,  Angola, Alegria, Afghanistan

Wire Transfer

Wire Transfers take between 24-48 business hours to be processed however may take up to 7 business days to appear on your account depending on your bank.

Skrill

Skrill withdrawals take between 24-48 business hours to be processed and are then approved to your account instantly.

BitCoin

BitCoin withdrawals take between 24-48 business hours to be processed and are then approved to your wallet typically within 1 hour.

2.10) Do you offer any bonuses?

No. JAFX aims to offer all traders the lowest commissions and tightest spreads as possible, therefore the more you trade the more you save.

2.11) What should I do if my Credit/Debit card deposit is unsuccessful?

The most common reasons for your deposit to be unsuccessful are as follows:

Expired card – While this could be a typing error it is important to make sure you enter the correct expiry date and use a valid card.

Insufficient funds – Always check you have the funds you wish to deposit before funding your account.

Bank declined – To help ensure that your payment does clear, please contact your bank to inform them that you will be completing an international transaction (purchase).

Transaction declined – To find out more information please contact your bank.

3Dsecure Authentication Failure – This is often a case of the one-time password (OTP) being entered incorrectly or not at all.

Time-out error on 3D Authentication page – There are a number of reasons a transaction could time out which relates to 3Dsecure process which is:

  • Taking too long
  • Clicking back before completing the process
  • Closing the browser
  • Poor internet connection
  • Logging off or the session expires can result in the transactions timing out and will not be successful.

Card type not supported – We are constantly adding new ways to fund accounts however, currently we support VISA and Mastercard.

 

If your deposit has been unsuccessful with a reason not listed above, please feel free to Contact us.

2.12) How would JAFX transactions show on my bank statement?

Our transactions could show as either www.jafx.com, XTECHMARKETING, or TECH SAVVY,  on your bank statement.

2.13) How do I buy Bitcoin?

If you would like to buy BitCoin using Credit/Debit card or PayPal then please follow this tutorial:
https://www.jafx.com/buying-bitcoin-via-creditdebit-card-and-paypal/

2.14) What should I do if I have changed my Skrill email address?

If you have changed your Skrill email address you will need to provide proof of ownership. This can be done by providing a screen shot once logged into your Skrill account showing the email on the top right hand side of the page similar to the below image:

2.15) What is Source Name?

This is the name of your bank you would like to use to deposit funds into your JAFX account.

2.16) What is the difference between a Beneficiary Bank and an Intermediary Bank?

A beneficiary bank is the receiving bank where you have your account. Whereas the intermediary bank is a third party bank used by the beneficiary bank to facilitate international transfers.

This means that if your beneficiary bank does not support international transfers they will be able to provide you with details of an intermediary bank you will be able to use in order to deposit and withdraw through wire transfer on your JAFX account.

2.17) What should I do if my Wire Transfer deposit is still pending after 7 business days?

If you have sent a wire transfer and we have not received it within 7 business days then please email support@jafx.com and send proof of your wire receipt. Please make sure the receipt you provide shows the following information:

  • Official bank document with Bank logo
  • Name of Bank Account
  • Name of Bank Account sent to (ING Bank N.V.)
  • Correct Banking Account Number and Swift Code
  • The Reference Number
  • The Company Name which the wire is being sent to (Majestic Financial UAB)
  • The  Majestic Financial UAB Address
  • The amount of funds sent & currency

2.18) Can withdrawals be made while trades are still open?

Yes however you can only withdraw funds from your “Landing Account” so you will first have to transfer funds from your “Trading Account” to your “Landing Account”

JAFX TRADING

3.3) Do you allow hedging, scalping and news trading?

Yes you are free to hedge, scalp and trade during news events

3.4) What is the minimum trade size?

The minimum trade size is 0.01 Lot

3.5) What is the maximum trade size?

The maximum trade size of 1,000 Lots

3.6) What is the maximum leverage JAFX offers?

The maximum leverage JAFX offers clients is 1:500

3.7) What are the margin rules?

Our margin rules are the following: Margin Call at 100% and Stop Out at 70%

You can find your Margin Level on your desktop or mobile MT4. Meaning, if you reach 100% you get a margin call and you are not able to open any trades. If you reach 70% your biggest negative trades will be closed automatically to avoid running your account into negative balance

3.8) What time zone is used on JAFX?

The time zone currently used on JAFX is GMT +3

3.9) Do you offer an online platform to trade?

Yes, aside from MT4 (mobile and desktop), we also have a JAFX WebTrader platform: https://www.jafx.com/web-trader/

3.10) Can I trade any system on JAFX?

Yes, you are free to trade any system on your JAFX account

3.11) How many Forex and CFD pairs can I trade on?

JAFX currently offers trading the following Forex pairs and CFD’s:

 

FX Commodities CFDs Cryptocurrencies
AUDCAD COPPER AUS200 BCHBTC
AUDCHF NGAS EUSTX50 BCHUSD
AUDJPY NOKSEK FRA40 BTCUSD
AUDNZD UKOil GER30 DASHBTC
AUDUSD USOil JPN225 DASHUSD
CADCHF XAUEUR NAS100 EDOBIT
CADJPY XAUUSD SPX500 EDOUSD
CHFJPY XPDUSD UK100 EOSBIT
EURAUD XPTUSD US30 EOSUSD
EURCAD ESP35 ETHBTC
EURCHF ETHUSD
ETPBIT
EURGBP ETPUSD
EURHUF IOTABIT
EURJPY IOTAUSD
EURMXN LTCBTC
EURNOK LTCUSD
EURNZD NEOBTC
EURPLN NEOUSD
EURSEK OMGBIT
EURTRY OMGUSD
EURUSD SANBIT
EURZAR SANUSD
GBPAUD XMRBTC
GBPCAD XMRUSD
GBPCHF XRPBIT
GBPDKK XRPUSD
GBPJPY ZECBTC
GBPNOK ZECUSD
GBPNZD TRXUSD
GBPSEK
GBPTRY
GBPUSD
HKDJPY
NZDCAD
NZDCHF
NZDJPY
NZDUSD
USDCAD
USDCHF
USDCNH
USDDKK
USDHKD
USDHUF
USDILS
USDJPY
USDMXN
USDNOK
USDPLN
USDRUB
USDSEK
USDSGD
USDTRY
USDZAR

3.12) How many stocks can I trade on?

JAFX currently offers trading the following stocks:

AAPL Apple Inc.
ABEV Ambev SA (ADR)
AMZN Amazon.com, Inc.
ATVI Activision Blizzard, Inc.
BA Boeing Co
BABA Alibaba Group Holding Ltd
BAC Bank of America Corp
BBD Banco Bradesco SA (ADR)
BBRY BlackBerry Ltd
BIDU Baidu Inc (ADR)
BRK.B Berkshire Hathaway Inc.
BX Blackstone Group LP
C Citigroup Inc
CHK Chesapeake Energy Corporation
CHL China Mobile Ltd. (ADR)
CIT CIT Group Inc.
CMCSA Comcast Corporation
CSCO Cisco Systems, Inc.
CTRP Ctrip.Com International Ltd (ADR)
DIS Walt Disney Co
DUST Direxion Shares Exchange Traded Fund Trust
EBAY eBay Inc
EEM iShares MSCI Emerging Markets Indx (ETF)
F Ford Motor Company
FB Facebook Inc
FCAU Fiat Chrysler Automobiles NV
FCX Freeport-McMoRan Inc
FXI iShares FTSE/Xinhua China 25 Index (ETF)
GDX Market Vectors Gold Miners ETF
GE General Electric Company
GGB Gerdau SA (ADR)
GILD Gilead Sciences, Inc.
GLD SPDR Gold Trust (ETF)
GM General Motors Company
GOOG Alphabet Inc
GPRO GoPro Inc
HD Home Depot Inc
HP Hewlett Packard
HSBC HSBC Holdings plc (ADR)
HUN Huntsman Corporation
IBM International Business Machines Corp.
IBN ICICI Bank Ltd (ADR)
INTC Intel Corporation
ITUB Itau Unibanco Holding SA (ADR)
IWM iShares Russell 2000 Index (ETF)
JD JD.Com Inc(ADR)
JNJ Johnson & Johnson
JNUG Dx Dl Jr Gld Min 3X
KO The Coca-Cola Co
MCD McDonald’s Corporation
MOMO Momo Inc (ADR)
MS Morgan Stanley
MSFT Microsoft Corporation
MT ArcelorMittal SA (ADR)
MU Micron Technology, Inc.
NFLX Netflix, Inc.
NKE Nike Inc
NTES NetEase Inc (ADR)
NUGT Dr Dl GldMnldx Bl3x
NVDA NVIDIA Corporation
P Pandora Media Inc
PBR Petroleo Brasileiro SA Petrobras (ADR)
PFE Pfizer Inc.
PG Procter & Gamble Co
PYPL Paypal Holdings Inc
QCOM QUALCOMM, Inc.
QQQ PowerShares QQQ Trust, Series 1 (ETF)
RACE Ferrari NV
RF Regions Financial Corp
RIG Transocean LTD
S Sprint Corp
SBUX Starbucks Corporation
SFUN Fang Holdings Ltd
SINA SINA Corp
SIRI Sirius XM Holdings Inc.
SNAP Snap Inc COM CL A
SOHU Sohu.com Inc
SPY SPDR S&P 500 ETF Trust
SQ Square Inc
T AT&T Inc.
TEVA Teva Pharmaceutical Industries Ltd (ADR)
TNA Direxion Small Cap Bull 3X Shares (ETF)
TSLA Tesla Inc
TSM Taiwan Semiconductor Mfg. Co. Ltd. (ADR)
TWTR Twitter Inc
TZA Direxion Daily Small Cap Bear 3X Shares
UVXY ProShares Trust Ultra VIX Short Term Futures ETF
V Visa Inc
VALE Vale SA (ADR)
VER Vereit Inc
VIPS Vipshop Holdings Ltd – ADR
VRX Valeant Pharmaceuticals Intl Inc
VXX iPath S&P 500 VIX Short Term Futures TM ETN
WB Weibo Corp (ADR)
WFC Wells Fargo & Co
WFT Weatherford International Plc
WUBA 58.com Inc (ADR)
X United States Steel Corporation
XLE Energy Select Sector SPDR (ETF)
XLF Financial Select Sector SPDR Fund
XLNX Xilinx, Inc.
XOM Exxon Mobil Corporation
YUMC Yum China Holdings Inc
ZTO ZTO Express (Cayman) Inc (ADR)

3.13) How can I report a problem with a trade?

Trade problems should be reported by opening a ticket from the Contact us. In that ticket, please include your MT4 and the trade ID of the problem trade. Trade ID’s can be found here:

Once we have this information, our trading desk manager can look into this for you.

JAFX PARTNERS – IB/AFFILIATES

4.1) How can I register as an affiliate account?

Having an account will also make it possible to see all your referrals and earnings, and of course, withdraw your earnings. You can create an account here: https://www.jafx.com/introducing-broker-affiliates

Please note that if you have created a trading account with us, you will need to use a different email address to sign up for the affiliate account. Once you have registered, the system will generate your link within 30 minutes. At that time, you can click on Marketing Tools to view that link.

PLEASE NOTE you also need to have your affiliate account verified by supplying your KYC documents. See step 1.3 above as it will be the same process (but for your affiliate account).

4.2) How much commission can I earn if I bring people to JAFX?

JAFX currently offers $2 per Lot RT per trade for any clients that you bring to JAFX. You will earn this commission regardless if the client trades manually or joins a “Managed Account“.

4.3) How can I withdraw my commissions?

In order to withdraw your affiliate/IB commissions, it will first need to be transferred into your trading account. Unfortunately our system cannot currently process withdrawals directly from affiliate/IB accounts.

If you do not currently have a trading account, you can open one free and instantly here: https://www.jafx.com/open-account/.

You can then withdraw your funds from your trading account using any of the methods mentioned in 1.8on the FAQ page.

4.4) Can I transfer my affiliate earnings into my trading account?

Yes, contact us and we will initiate the transfer for you

4.5) How/where do I log into my affiliate account?

To log into your affiliate account, please use this partner login URLhttps://portal.jafx.com/partner/login

PLEASE NOTE that the above URL is different from the trading account login, which is: https://portal.jafx.com/

4.6) How/where do I find my affiliate referral link?

JAFX Referral Links

In order to ensure your clients and leads are allocated properly, you will need to promote your referral link.

  • The first step after registration is to log into you affiliate portal: https://portal.jafx.com/partner/login which is separate from your client login portal (https://portal.jafx.com/).
  • Referral/Affiliate links are automatically created within the next 30 minutes after registration.
    You can find your Affiliate/IB link here (log in with the credentials you provided during sign-up):
    https://portal.jafx.com/IntroducingBroker/Profile/Marketing (opens in new tab/window)
  • Or simply go to your JAFX Dashboard: click on Profile then Marketing Tools (see image on right)
  • If you would like to get in touch with your affiliate manager add john.anthony.affiliates to your Skype account.

GENERAL QUESTIONS

5.1) What are my MT4 log in details?

You’ll need to manually create a trading account under your main account to receive your MT4 login details. Instructions for doing that are provided here (see entry #1.6): https://www.jafx.com/faq. Please note, however, that the system will not allow you to create the account until you have uploaded your ID and address documents and have the account approved by our compliance department.

5.2) How do I reset my password?

To reset your JAFX password, please use the following link: https://portal.jafx.com. Once there, click on “Forgot Password” to request that a reset link be sent to your email. If you have received the “email does not exist” message, be sure to clear your cookies & cache and then use the link listed above to make the request.

You can reset your MT4 password by logging into your main JAFX account, clicking on “My Accounts” and then selecting the account number. You will see the password reset option in the MT4 area.

5.3) Why am I unable to connect to my MT4 account?

The “invalid account” / “authorization failed” / “unauthorized” message are always related to either password or incorrect server selection. Please be sure to select mt4.jafx.com (For branded use JAFX-Real3) as the server when logging in to a real account. For demo, the selection should be JAFX-Demo3. If the server selection is not the issue, please try resetting your MT4 password (see instructions in #5.1 of this list).

5.4) Why are my personal details wrong and why can't I change them?

Our current 3rd party system does not support the changing of personal account details on the client end and is not being modified at this time. This capability will be provided in the near future. For the time being, please note that this will not impact your ability to verify your account, to trade, or to deposit/withdraw your profits.

Should you wish to update your personal details please Contact us. 

5.5) Are there any inactivity fees?

No, there are no inactivity fees

5.6) What countries are restricted from using JAFX?

The following countries are restricted from trading on JAFX:

Burma, Ivory Coast, Congo, Cuba, Germany, Iran, Iraq, Japan, Lebanon, Libya, Malta, North Korea, Somalia, Sudan, Syria, Vietnam, Zimbabwe.

5.7) Is JAFX a regulated broker?

JAFX is currently not regulated. Regulation takes a very long time to setup and we are in the process of applying for regulation

5.8) Who are the liquidity providers?

JAFX currently uses a few liquidity providers, please contact us for more information

5.9) What other services will JAFX offer?

JAFX will be offering guides, strategies, webinars and will be featuring third party trainers to give you the best chance at trading

5.10) Is telephone support available?

Yes. Simply call the phone number on the “Contact Us” page or submit a support ticket there and request a call back.

5.11) I am a bit confused, is there anyone that can help me?

Yes, we have a dedicated customer support team on hand 24/365 to answer any questions you may have. Simply fill out the form on the contact us page, phone us, or chat with us via the LiveChat widget on the bottom right of our website. A member of our support team will happily assist you with any of your issues, questions, or concerns. Also, feel free to provide any feedback to help us improve!