JAFX ACCOUNT MANAGEMENT

1) Register For A Trading Account

To open a JAFX trading account you simply have to visit the Open Account page and fill in your details.

Once signed up you will be redirected to your JAFX Portal where you can login with the details you signed up with.

2) Submit Verification Documents

Once logged in you will need to submit your verification documents.
This is an AML requirement for all live accounts
The following documents are supported:
Address Verification – Bank Statements, Utility Bills…
Personal Photo Identification – Passport, Driving Licence, National ID Card
Documents must be within the last 3 months and provided in a high quality scan

You can upload your verification documents by navigating to the “Documents” tab in the JAFX Portal and then clicking on the “Upload Document” button.

upload-verification-documents

Once your verification documents have been uploaded, a member of the JAFX team will review and approve your documents and will send you email confirmation when this is complete.

As a rule of thumb if you are not sure what to do, follow the information in the emails you receive or contact support.

3a) Fund Your Landing Account By Wire Transfer

Once your documents are fully verified it is time to fund your landing account.

A JAFX landing account is where you can store funds before you distribute them into your trading accounts. Funds in the landing account cannot be traded unless you move them to a trading account.

You can fund your landing account by clicking on the “Transfers” tab.

Select “Add New Bank Account” from the “From Account” dropdown.

Fill in your bank account details* and click “Add Source”

add-new-bank-account

*It is important to note that you must fill in the correct details as when we receive a new bank wire, we will use these details to confirm that it came from your bank account.

Select your “Landing Account” from the “To Account” dropdown.

Enter the desired deposit amount into the “Amount” field.

Click on the “Broker Receiving Account” dropdown box and select the bank you wish to wire transfer into. The available receiving accounts will depend on your registration country. If you do not see a “Broker Receiving Account” option then it is most likely wire transfers are not available for your country at this time.

Optionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Click “Submit” to receive the wire transfer instructions. Wire transfer instructions are sent via email to your registered email address. If you do not receive an email with instructions within 15min then please contact support.

Once you have received the wire transfer instructions, either logon to your online banking and send the wire transfer or print out the instructions and take them to your bank to make a transfer over the counter.

We check for new wire transfers every morning and once we receive a wire transfer we may request additional documentation from you by email.

If you have sent a wire transfer and we have not received it within 7 business days then please email management@jafx.com and send proof your wire receipt. For further investigation please ask your bank for an MT103 receipt which will provide us with more detailed information on the location of the wire transfer.

Once we have received your wire transfer, it will be credited to your JAFX account on the same day.

3b) Fund Your Landing Account By Skrill

Once your documents are fully verified it is time to fund your landing account.

A JAFX landing account is where you can store funds before you distribute them into your trading accounts. Funds in the landing account cannot be traded unless you move them to a trading account.

You can fund your landing account by clicking on the “Transfers” tab.

Select “Skrill” from the “From Account” dropdown.

Select your “Landing Account” from the “To Account” dropdown.

Enter the desired deposit amount into the “Amount” field and press “Submit”.

A Skrill window will pop up where you must enter your credentials and click “LOGIN”.

Select your Skrill payment method and click “PAY NOW”

Once you have deposited, it will be approved instantly.

*** Skrill is currently NOT available for US traders

3c) Fund Your Landing Account By Credit/Debit Card

Once your documents are fully verified it is time to fund your landing account.

A JAFX landing account is where you can store funds before you distribute them into your trading accounts. Funds in the landing account cannot be traded unless you move them to a trading account.

You can fund your landing account by clicking on the “Transfers” tab.

Select “Credit/Debit Card” from the “From Account” dropdown.

Select your “Landing Account” from the “To Account” dropdown.

Enter the desired deposit amount into the “Amount” field.

Optionally enter any notes you wish our support team to see in the “Notes” tab for when they approve your deposit.

Click submit to be redirected to our Credit/Debit card payment screen.

fund-account

Once you click “Submit” you will then be redirected to our Credit/Debit card processing screen.

Proceed to fill in all your contact details and enter the desired deposit amount again.

Click on “Deposit” and proceed to entering your Credit/Debit card details on the next screen and once done click on “Make Payment”

Once you have deposited, a member of the JAFX team will approve and verify your deposit

3d) Fund Your Landing Account By Bitcoin

You can fund your landing account by clicking on the “Transfers” tab.

Select “Bitcoin” from the “From Account” dropdown.

Select your “Landing Account” from the “To Account” dropdown.

Enter the desired deposit amount into the “Amount” field.

Click submit to be redirected to our Bitcoin payment screen.

 

bitcoin-deposit

Once you click “Submit” you will then be redirected to our Bitcoin processing screen where you will be presented with a Bitcoin address to send the Bitcoins to. Once you have sent the Bitcoins to the generated address, your deposit will be automatically credited to your account upon Blockchain approval.

4a) Create A Trading Account

Once your KYC documentation is approved and you have successfully deposited into your “Landing Account” you will eligible to create as many trading accounts as you wish. A JAFX trading account can be used to trade manually through MT4 or you can plug your own EA’s to MT4 and trade automatically.

To create a trading account click on the “My Accounts” tab in the JAFX Portal and click on “Add USD Account”

add-usd-account

On the “Add New Account” page select “Trading Account” from the “Account Type” dropdown box

Select “MetaTrader 4” from the “Select Platform” dropdown box

Read and tick the “I have read and agree to the Customer Agreement” box

Write your full name in the “Enter Electronic Signature” box and click “Confirm Signature”

Enter your JAFX password and click “Add Account”

add-new-account

Once you have clicked “Add Account” you will be redirected back to the “My Accounts” screen where you will be able to see your new Trading account.

You can click on the account number to view details of your trading account, rename the account, download statements, download MT4 and view your MT4 login details

Your MT4 password is sent separately to you via email however if you misplace it you can simply click on “Change Password” to change it to a more desirable one

4b) Create/Join A Managed Account

Once you have successfully deposited into your “Landing Account” you will eligible to create as many managed accounts as you wish. A JAFX managed account will give you the ability to follow JAFX Third Parties. You will need to create a separate Managed Account for each EA or third party that you wish to follow giving you the ability to spread your funds across programs.

To create a “Managed Account” simply login to your JAFX portal and click on “My Accounts”

Then click on “Add USD Account”. if this option is not available for you (greyed out), please contact support as it is most likely that you have not completed the verification process.

Once on the “Add New Account” screen, select “Managed Account” from the “Account Type” dropdown box

Enter your name in the “Enter Electronic Signature” field and click “Confirm Signature”

Please note that you must enter your full name as it is registered on your account as anything else will be rejected. If you are having trouble at this stage then please contact support.

Once you have successfully confirmed your signature, enter your account password and click on the “Add Account” button.

Now that you have created your managed account you will be able to follow EA’s/Traders.

To Join a managed account program, click on the account number that’s displayed above your new managed account.

Once inside the managed account, click on “Join Program”

You are welcome to join any program available from the “Select Program” drop down box.

To join a program, select a “program” from the “Select Program” drop down box.

Proceed to read the “Limited Power of Attorney” and if you are happy tick the box that says “I have read and agree to the Limited Power of Attorney”

Enter your full name in the “Enter Electronic Signature” box and click “Confirm Signature”

Enter your account password and click “Join”

Members are joined to managed accounts once a day around midnight so please do not be alarmed if you do not see any activity straight away.

5) Transfer Funds From Landing Account To Trading/Managed Account

To start trading you will need to move funds from your “Landing Account” to your newly created Trading/Managed account.

To move funds between accounts simply click on the “Transfers” tab and select “Internal Transfer” from the menu on the right.

internal-transfer

Now select your “Landing Account” from the “From Account” dropdown box

Select the “Trading Account” you wish to move funds to in the “To Account” dropdown box

Enter the desired amount you wish to transfer into your trading account from your landing account.
note: you can choose any amount to transfer into your trading accounts as long as it does not exceed your “From Account” balance

Proceed to complete the transfer by clicking on “Submit”

internal-transfer2

Your transfer has now been completed and you will see the new balance of your trading account in the “My Accounts” tab or directly on MT4 if you transferred balance to a “Trading Account”

6a) Withdraw Profits From JAFX Through Bank Wire

To make a withdrawal from JAFX is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.

The click on “Withdraw Funds” from the right hand menu

Select your “Landing Account” from the “From Account” dropdown menu

Select your “Bank Account” from the “To Account” dropdown box

If you do not have a bank account registered with us, click on “Add New Bank Account”

Proceed to fill in your bank account information of where you would like your withdrawal to be sent to.

Please note that if you deposited through Credit/Debit card then the initial deposit amount will always go back to the same card you deposited with. Your profits will then be sent to a bank account of your choice. To make a withdrawal of an amount below your Credit/Debit card deposit, you will still have to provide your bank account information.

Enter the amount you wish to withdraw in the “Amount” section

Optionally add any notes you wish our support team to read whilst processing your withdrawal

Click on “Submit” to initiate your withdrawal

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds

Withdrawals are processed within 24 hours however we strive to process them straight away. Withdrawals may take anywhere up to 7 days to appear on your bank account however for the majority of banks it will happen within 1-2 days. If you have not received your withdrawal within 7 days, please contact our support team.

6b) Withdraw Profits From JAFX Through Skrill

To make a withdrawal from JAFX is a simple process, simply login to your JAFX portal and click on the “Transfers” tab.

The click on “Withdraw Funds” from the right hand menu

Select your “Landing Account” from the “From Account” dropdown menu

Select your “Skrill” from the “To Account” dropdown box

Select “eWallet” from the “Payment Method” Box

Enter your Skrill email address.

Please note that if you deposited through Credit/Debit card then the initial deposit amount will always go back to the same card you deposited with. Your profits will then be sent to a Skrill of your choice. To make a withdrawal of an amount below your Credit/Debit card deposit, you will still have to provide your Skrill account information.

Enter the amount you wish to withdraw in the “Amount” section.

Optionally add any notes you wish our support team to read whilst processing your withdrawal

Click on “Submit” to initiate your withdrawal

Please note that you will first have to make an “Internal Transfer” to your Landing Account if you wish to withdraw trading funds

Withdrawals are processed within 24 hours however we strive to process them straight away.  If you have not received your withdrawal within 3 days, please contact our support team.

How do I open a demo account?

At JAFX we understand the importance of being able to practice a trading strategy before you decide to take it live. That’s why at JAFX we offer Unlimited MT4 Demo Accounts to our clients. There is no need to sign up for a trading account or even deposit to get a JAFX demo account.

There are 2 ways in which you can create a JAFX Demo Account:

  • Visit the JAFX WebTrader and open a demo account online.
  • Download and install the JAFX MT4 and open a demo account in MT4

How long does account approval take?

Account approval typically takes less than 24 hours however we try our best to approve your account straight away.

ACCOUNT FUNDING

What deposit methods are currently available?

We are constantly adding new funding sources however currently we accept

  • Credit/Debit card payments up to $2k per transaction (US + CA) and $5k per transaction (Rest of world)
  • Wire transfers (Unlimited amount)
  • Skrill (Unlimited amount)
  • Bitcoin* (Unlimited amount)

*If you would like to buy BitCoin using Credit/Debit card or PayPal then please follow this tutorial:
https://www.jafx.com/buying-bitcoin-via-creditdebit-card-and-paypal/

How much are the deposit fees?

  • Wire Transfers – 0% Fees
  • Credit/Debit Card (non US) – 0%
  • Skrill: 3.9% + 35ct
  • Bitcoin: 0%

What are the min and max deposit amounts?

Credit/Debit Card

  • Min $10
  • Max $5,000 (Per transaction)
  • Max 3 transactions per 24 hours
  • Max 6 transactions per 72 hours

Wire Transfers

  • Min $50
  • Max unlimited

Skrill

  • Min $10
  • Max unlimited

BitCoin

  • Min $10
  • Max unlimited

What withdrawal methods are currently available?

Credit/Debit Card Deposit

If you have deposited through Credit/Debit card then you must first receive the full amount back to the card you deposited from. Note that if you deposited in USD and you request a EUR/GBP withdrawal that your withdrawal will be processed in USD via credit card. Further profits can be paid via Wire Transfer (USD/GBP/EUR), BitCoin or Skrill (USD) in the chosen currency.

Wire Transfer Deposit

If you have deposited through wire transfer then you have the option to withdraw either back via wire transfer, BitCoin or through Skrill.

Skill Deposits

If you have deposited through Skrill then you can either withdraw back via Skrill, BitCoin or through wire transfer.

BitCoin Deposits

If you have deposited via BitCoin then you can either withdraw with BitCoin, Skrill or Wire Transfer.

Are my funds segregated?

Yes, we are a true ECN broker and as soon as you deposit, your funds are sent to our liquidity provider. Your funds are only withdrawn from the liquidity provider if you request a withdrawal.

How much are the withdrawal fees?

Credit/Debit Card

There are NO fees to withdraw your funds back to your credit/debit card however your additional profits will incur withdrawal fees depending on the additional withdrawal method below.

Wire Transfers

$25

Skrill

1%

Bitcoin

0%

What are the min and max withdrawal amounts?

Credit/Debit Card

  • Min: $10
  • Max: Your deposit amount

Wire Transfer

  • Min: $25 + fees
  • Max: none

Skrill

  • Min: none
  • Max: none

Bitcoin

  • Min: none
  • Max: none

How long does it take to withdraw?

Credit/Debit Card

Credit/Debit Card take between 24-48 hours to be processed however may take up to 30 business days to appear on your account depending on your bank.

Wire Transfer

Wire Transfers take between 24-48 hours to be processed however may take up to 7 days to appear on your account depending on your bank.

Skrill

Skrill withdrawals take between 24-48 hours to be processed and are then approved to your account instantly.

BitCoin

BitCoin withdrawals take between 24-48 hours to be processed and are then approved to your wallet typically within 1 hour.

Can withdrawals be made while trades are still open?

Yes however you can only withdraw funds from your “Landing Account” so you will first have to transfer funds from your “Trading Account” to your “Landing Account”

Do you offer any bonuses?

No, JAFX does not offer any bonuses as we are a true ECN broker.

JAFX THIRD PARTY EA/MANUAL TRADERS

I have an EA, can you offer it to your clients?

Yes, we are always searching for traders that have solid EA’s or trade profitably manually.
For more information check out our JAFX PAMM Account

How do I follow third party accounts?

We offer a range of third party PAMM accounts for you to follow. Simply follow the instructions at the top of the FAQ on “Create/Join A Managed Account”.

Can I trade my own EA on JAFX?

Yes, you can trade with your own EA’s on JAFX and there is no obligation to offer it to our client base to follow.

JAFX TRADING

Do you allow hedging, scalping and news trading?

Yes you are free to hedge, scalp and trade during news events

What is the minimum trade size?

The minimum trade size is 0.01 Lot

What is the maximum trade size?

The maximum trade size of 1,000 Lots

What is the maximum leverage JAFX offers?

The maximum leverage JAFX offers clients is 1:500

What are the margin rules?

Our margin rules are the following: Margin Call at 100% and Stop Out at 70%

You can find your Margin Level on your desktop or mobile MT4. Meaning, if you reach 100% you get a margin call and you are not able to open any trades. If you reach 70% your biggest negative trades will be closed automatically to avoid running your account into negative balance

What time zone is used on JAFX?

The time zone currently used on JAFX is GMT +3

Do you offer an online platform to trade?

No, we currently only offer trading on MT4

Can I trade any system on JAFX?

Yes, you are free to trade any system on your JAFX account

How many Forex and CFD pairs can I trade on?

JAFX currently offers trading the following Forex pairs and CFD’s:

FX Commodities CFDs
AUDCAD COPPER AUS200
AUDCHF NGAS EUSTX50
AUDJPY NOKSEK FRA40
AUDNZD UKOil GER30
AUDUSD USOil JPN225
CADCHF XAUEUR NAS100
CADJPY XAUUSD SPX500
CHFJPY XPDUSD UK100
EURAUD XPTUSD US30
EURCAD ESP35
EURCHF HKG33
EURCZK HKG50
EURGBP ITA40
EURHUF
EURJPY
EURMXN
EURNOK
EURNZD
EURPLN
EURSEK
EURTRY
EURUSD
EURZAR
GBPAUD
GBPCAD
GBPCHF
GBPDKK
GBPJPY
GBPNOK
GBPNZD
GBPSEK
GBPTRY
GBPUSD
HKDJPY
NZDCAD
NZDCHF
NZDJPY
NZDUSD
USDCAD
USDCHF
USDCNH
USDDKK
USDHKD
USDHUF
USDILS
USDJPY
USDMXN
USDNOK
USDPLN
USDRUB
USDSEK
USDSGD
USDTRY
USDZAR

How many stocks can I trade on?

JAFX currently offers trading the following stocks:

AAPL Apple Inc.
ABEV Ambev SA (ADR)
AMZN Amazon.com, Inc.
ATVI Activision Blizzard, Inc.
BA Boeing Co
BABA Alibaba Group Holding Ltd
BAC Bank of America Corp
BBD Banco Bradesco SA (ADR)
BBRY BlackBerry Ltd
BIDU Baidu Inc (ADR)
BRK.B Berkshire Hathaway Inc.
BX Blackstone Group LP
C Citigroup Inc
CHK Chesapeake Energy Corporation
CHL China Mobile Ltd. (ADR)
CIT CIT Group Inc.
CMCSA Comcast Corporation
CSCO Cisco Systems, Inc.
CTRP Ctrip.Com International Ltd (ADR)
DIS Walt Disney Co
DUST Direxion Shares Exchange Traded Fund Trust
EBAY eBay Inc
EEM iShares MSCI Emerging Markets Indx (ETF)
F Ford Motor Company
FB Facebook Inc
FCAU Fiat Chrysler Automobiles NV
FCX Freeport-McMoRan Inc
FXI iShares FTSE/Xinhua China 25 Index (ETF)
GDX Market Vectors Gold Miners ETF
GE General Electric Company
GGB Gerdau SA (ADR)
GILD Gilead Sciences, Inc.
GLD SPDR Gold Trust (ETF)
GM General Motors Company
GOOG Alphabet Inc
GPRO GoPro Inc
HD Home Depot Inc
HP Hewlett Packard
HSBC HSBC Holdings plc (ADR)
HUN Huntsman Corporation
IBM International Business Machines Corp.
IBN ICICI Bank Ltd (ADR)
INTC Intel Corporation
ITUB Itau Unibanco Holding SA (ADR)
IWM iShares Russell 2000 Index (ETF)
JD JD.Com Inc(ADR)
JNJ Johnson & Johnson
JNUG Dx Dl Jr Gld Min 3X
KO The Coca-Cola Co
MCD McDonald’s Corporation
MOMO Momo Inc (ADR)
MS Morgan Stanley
MSFT Microsoft Corporation
MT ArcelorMittal SA (ADR)
MU Micron Technology, Inc.
NFLX Netflix, Inc.
NKE Nike Inc
NTES NetEase Inc (ADR)
NUGT Dr Dl GldMnldx Bl3x
NVDA NVIDIA Corporation
P Pandora Media Inc
PBR Petroleo Brasileiro SA Petrobras (ADR)
PFE Pfizer Inc.
PG Procter & Gamble Co
PYPL Paypal Holdings Inc
QCOM QUALCOMM, Inc.
QQQ PowerShares QQQ Trust, Series 1 (ETF)
RACE Ferrari NV
RF Regions Financial Corp
RIG Transocean LTD
S Sprint Corp
SBUX Starbucks Corporation
SFUN Fang Holdings Ltd
SINA SINA Corp
SIRI Sirius XM Holdings Inc.
SNAP Snap Inc COM CL A
SOHU Sohu.com Inc
SPY SPDR S&P 500 ETF Trust
SQ Square Inc
T AT&T Inc.
TEVA Teva Pharmaceutical Industries Ltd (ADR)
TNA Direxion Small Cap Bull 3X Shares (ETF)
TSLA Tesla Inc
TSM Taiwan Semiconductor Mfg. Co. Ltd. (ADR)
TWTR Twitter Inc
TZA Direxion Daily Small Cap Bear 3X Shares
UVXY ProShares Trust Ultra VIX Short Term Futures ETF
V Visa Inc
VALE Vale SA (ADR)
VER Vereit Inc
VIPS Vipshop Holdings Ltd – ADR
VRX Valeant Pharmaceuticals Intl Inc
VXX iPath S&P 500 VIX Short Term Futures TM ETN
WB Weibo Corp (ADR)
WFC Wells Fargo & Co
WFT Weatherford International Plc
WUBA 58.com Inc (ADR)
X United States Steel Corporation
XLE Energy Select Sector SPDR (ETF)
XLF Financial Select Sector SPDR Fund
XLNX Xilinx, Inc.
XOM Exxon Mobil Corporation
YUMC Yum China Holdings Inc
ZTO ZTO Express (Cayman) Inc (ADR)

JAFX PARTNERS – IB/AFFILIATES

How much commission can I earn if I bring people to JAFX?

JAFX currently offers $2 per Lot RT per trade for any clients that you bring to JAFX. You will earn this commission regardless if the client trades manually or joins a “Managed Account“.

Can I transfer my affiliate earnings into my trading account?

Yes, contact us and we will initiate the transfer for you

Can clients in restricted countries still run PAMM accounts?

Yes, if you live in a restricted country you can still run a PAMM account on JAFX

GENERAL QUESTIONS

I am a bit confused, is there anyone that can help me?

Yes we have a support team on hand to answer any questions you may have, simply fill out the form on the contact us page and our support team will help you

Is telephone support available?

Yes. Simply call the phone number on the “Contact Us” page or open a “Support Ticket” and request a call back.

Are there any inactivity fees?

No, there are no inactivity fees

What countries are restricted from using JAFX?

The following countries are restricted from trading on JAFX:

Burma, Ivory Coast, Congo, Cuba, Iran, Iraq, Japan, Lebanon, Libya, North Korea, Somalia, Sudan, Syria, Vietnam, Zimbabwe

Is JAFX regulated?

JAFX is currently not regulated. Regulation takes a very long time to setup and we are in the process of applying for regulation

Is JAFX a true ECN broker?

Yes JAFX operates as a full ECN broker with no dealing desk

Who are the liquidity providers?

JAFX currently uses a few liquidity providers, please contact us for more information

What other services will JAFX offer?

JAFX will be offering guides, strategies, webinars and will be featuring third party trainers to give you the best chance at trading