Can I change the email address on my JAFX account?
No. The email address you registered with can't be changed, either by you or by our support team. To use a different address, open a new JAFX account with it and complete verification again. Once your old account is empty, we close it for you.
Why the email can't be changed
Your registered email address is fixed for the life of your account. In Settings → Personal information, the Email box is greyed out, and our support team can't change it either.
If you only want to receive fewer marketing emails at your old address, you don't need a new account. See How to stop marketing emails and phone calls from JAFX.
Open a new account with the new address
- Go to app.jafx.com and sign up with your new email address.
- Fill in First name, Last name, Email and Password, then click Create account.
- You'll see "Check your email." Open the email we send to your new address and click the link in it. The link stays valid for 48 hours.
For the full steps, see How to create a JAFX account and verify your email.
Verify your identity again on the new account
Your verification doesn't carry over from your old account. On the new account, go to the Verify page and complete the steps again:
- the questions
- Verify your phone number
- Verify your identity
Until your identity is verified, the new account can deposit and withdraw up to $4,000 a day each. Verifying your identity removes these limits. See How to verify your account (KYC).
Empty your old account first
We can only close your old account once every wallet and trading account on it is empty and no positions are open. We can't move money from your old account to your new one, so you withdraw it yourself.
- Sign in to your old account at app.jafx.com with your old email address.
- Close any open positions in the JAFX Terminal.
- If you have money in a trading account, move it to your wallet on the Transfer page (Internal Transfers) under Funds. Withdrawals are only paid from a wallet.
- Go to Withdraw and request a withdrawal to your own crypto address.
- Your withdrawal shows as Pending until it is processed. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.
- Follow it in Transaction History. When it shows Finished and every balance reads zero, your old account is empty.
For more on each step, see How to transfer funds between your wallet and trading accounts and Withdrawals: how to withdraw, limits, fees and timeframes.
We close the old account for you
Once your new account is set up and your old account is empty, contact us:
- Live chat: click Chat in the client portal to talk to a real person, 24/7.
- Email: write to support@jafx.com from the email address registered on your old account.
Tell us the old and the new email address. We confirm it's really you before we close anything. See How JAFX support confirms it's really you. We never ask for your password, your 2FA code or any one-time code.
If your old account still holds money, it stays open until you have withdrawn it. Your new account is then the one you use from now on.
If sign-up only sends you a password reset email
If you sign up with your new address and receive a password reset email instead of a verification email, that address already has a JAFX account. The sign-up page never says that an address is already registered. It shows the same "Check your email." page and sends a password reset email to that address instead.
If you type that existing account's own password on the sign-up form, you are signed in to it and see "You've already signed up, logging in."
Each person may hold only one JAFX profile. If you already have an account at the new address, contact us before you go further. See I signed up but got a password reset email instead of a verification email and I have two JAFX accounts: what happens to a duplicate profile?
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