Help centre
144 articles on your account, funding, verification and trading. Start typing: we search as you go.
Create your account, verify your email and sign in.
When we ask for it, which documents we accept and how long it takes.
Funding your wallet with crypto: methods, networks and timings.
Requesting a withdrawal, fees and how long it takes.
Moving money between your wallet and trading accounts, and your history.
Opening accounts, leverage, logins and passwords.
Instruments, costs, orders, charts, JAFX AI and the Trading API.
Two-factor authentication, passwords and keeping your account safe.
Changing your personal details or closing your account.
Browser problems, error pages and connection messages.
How to raise a complaint and what happens next.
Our team is here 24/7, by live chat in your client area and by email at support@jafx.com.