Getting started

Create your account, verify your email and sign in.

• Finding your way around the client portal (app.jafx.com)New to JAFX? See What you need to do before you can trade for the steps in order.
  • The menu
  • Dashboard
  • Trading accounts
  • Deposit
  • Internal transfers
  • Withdraw
• How do I contact JAFX support?You can reach a real person at JAFX 24/7 by live chat or by email at support@jafx.com. Every request gets a response within 24 hours.
  • Live chat
  • When you can see the Chat button
  • Email
  • If the Chat button isn't showing
  • When to expect a response
  • What we never ask for
• How to create a JAFX account and verify your emailTo open an account, you must be 18 or older. JAFX does not offer accounts to residents of the United States or Canada, or to anyone who is a US person for tax purposes.
  • Sign up
  • Verify your email
  • Didn't get the verification email?
  • Still need help?
• I didn't receive my JAFX verification emailCheck the address on the "Check your email." page and look in every folder of your mailbox. If the email still isn't there, select Resend email and use the newest email…
  • Why you need it
  • Check the address shown on "Check your email."
  • Check every folder in your mailbox
  • Resend the email
  • If you see "There has been an issue resending the email."
  • Always use the newest email
• I signed up but got a password reset email instead of a verification emailThis means the email address you used already has a JAFX account. No second account is created. We send that address a password reset email instead of a verification…
  • Why this happens
  • What the portal shows
  • If you typed that account's own password
  • What to do: use the reset link, then sign in
  • If that account's email was never verified
  • If you don't recognise the account
• I signed up with the wrong email addressThe email address on a JAFX account can't be changed, so a typo can't be corrected on the account itself. If you haven't verified your email yet, sign out and sign up…
  • Your email address can't be changed, before or after verification
  • Before verifying: "Wrong address? Sign out below and sign up again."
  • Sign up again with the correct address
  • Already verified and need a different address
• My email verification link doesn't workIf your link shows an error, it may have expired, been cut short, or come from an older email. Request a new email from the "Check your email." page and open the link in…
  • How the link works
  • "Verification failed."
  • "Verification link incomplete."
  • "Invalid token. Please contact support."
  • "You can close this tab and return to the original window — your session will continue automatically."
  • The "Check your email." page didn't move on
• Signing in, forgotten password and password expiryNo account yet? Click Create account. See How to create a JAFX account and verify your email.
  • How do I sign in to the client portal?
  • I forgot my password: how do I reset it?
  • What are the password requirements?
  • Why am I asked to change my password?
  • I didn't get the password reset email: what should I try?
  • My login says the account is disabled: what do I do?
• What you need to do before you can tradeThe Get started card on your Dashboard follows this order: Deposit → Open account → Trade.
  • Email verification comes first
  • Who can open an account
  • Deposit and withdrawal limits before you verify your identity
  • How to verify your identity
  • Opening a trading account
  • Moving funds into your trading account
• Why won't the sign-up form go through?The sign-up form is usually refused for one of three reasons. A field breaks a rule, the automatic security check was blocked or was unsure, or the form was sent too…
  • Field rules
  • "Invalid email address."
  • "Please tick the box below to show you're not a robot."
  • "The security check didn't load." or the button does nothing
  • "Please try again." or "Please send the form again."
  • "Too many tries. Please wait a minute and try again."