What you need to do before you can trade

The Get started card on your Dashboard follows this order: Deposit → Open account → Trade.

1. Sign up and verify your email. See How to create a JAFX account and verify your email.
2. Answer the questions on the Verify page. Some steps need certain answers first.
3. Deposit. Go to Deposit, choose a method, pick a currency wallet, enter an amount and select Submit deposit. The money goes into your wallet in the portal. It does not go into a trading account.
4. Open a trading account. Go to Accounts and select New account. Opening an account is free.
5. Transfer funds. Use Internal Transfers to move money from your wallet to your trading account.
6. Trade. On your trading account card, select Trade in JAFX Terminal. This opens the JAFX web trader at https://terminal.jafx.com.

For a tour of the menus, see Finding your way around the client portal (app.jafx.com).

Email verification comes first

You must open the verification link we email you before you can see your Dashboard. Until then, you cannot deposit, open a trading account or trade. If the email has not arrived, wait a short time and then select Resend email on the Check your email page.

Who can open an account

We cannot accept: - residents of the United States or Canada - US persons for tax purposes (FATCA)

The portal checks this from your answers on the Verify page.

Deposit and withdrawal limits before you verify your identity

• Until your identity is verified, you can deposit up to $4,000 a day and withdraw up to $4,000 a day (US dollar equivalent).
• The day is counted in UTC.
• Rejected, failed, cancelled and expired transactions do not count towards the limit.
• Verification removes both limits.
• If a deposit or withdrawal would take your total for the day over $4,000, you are asked to complete verification first. Once your identity is verified, the limit no longer applies.
• Payment methods marked KYC required can be used only after your identity is verified.

How to verify your identity

1. Go to Verify in the menu and answer the questionnaire sections.
2. Under Verify your phone number, enter the SMS code. The identity check stays locked until your phone is verified.
3. Under Verify your identity, select Start verification and follow the steps.

Have these documents ready: - Identity document: a passport, ID card or driving licence. - Proof of address: a utility bill or bank statement less than 90 days old. - Source of funds: a document that shows where your money comes from.

Your identity document must be a photo (JPG or PNG). Your proof of address can be a PDF, PNG or JPG. Each file must be under 10 MB. On a computer you can scan a QR code to finish on your phone.

While we check your documents, your status shows Under review. We email you when the check is complete.

Opening a trading account

Before you start: - Answer the trading experience questions on the Verify page. - Make a deposit, because you need money in a wallet.

To open the account: 1. Go to Accounts and select New account. 2. Choose the Base currency and Leverage (and the Account type, if more than one is offered). 3. Select Open account.

Your trading account is a JAFX Terminal account. We email you its Login number and platform password. This password is separate from your portal password.

You can also open a demo account in the portal. It comes with 10,000 USD of virtual money, which is not topped up. In the terminal you switch between Live and Demo.

JAFX offers leverage up to 1:500. Leverage multiplies both your gains and your losses. JAFX has negative balance protection across all your accounts: if the total balance across all your JAFX accounts goes below zero, we do not ask you to pay the shortfall. A negative balance on one account is first set off against the balances of your other accounts. You can still lose all the money you deposit.

Moving funds into your trading account

After your account opens, the portal takes you to Internal Transfers.

1. In From, choose your wallet.
2. In To, choose your trading account.
3. Enter the amount and select Confirm transfer.

Transfers between accounts in the same currency are free and instant. Transfers between different currencies are also instant; they use the live exchange rate and carry a 2% conversion fee, taken from the amount transferred. Before you confirm, the portal shows you the rate, the fee and the amount that will be credited.

Withdrawals are paid only from wallets. To withdraw, first transfer the money from your trading account back to a wallet.

Need help?

We are available 24/7 via live chat or email (support@jafx.com).