Finding your way around the client portal (app.jafx.com)

Updated 13 November 2026

New to JAFX? See What you need to do before you can trade for the steps in order.

The bar at the top of the portal shows:

Dashboard
Accounts (your trading accounts)
Funds, a menu with Deposit, Withdraw, Transfer (internal transfers) and History (transaction history)
Terminal: opens the JAFX Terminal at terminal.jafx.com
Chat: live chat with our support team
You see it once you are signed in and your email is verified. Before that, email support@jafx.com.
In the JAFX Terminal, the Chat button opens the client portal in a new tab, with the chat open.
If the chat is not ready when you click, the Contact Us page opens and the chat starts there as soon as it can.
Logging out of the portal ends your chat. Log in again to start a new one.
Verify: appears only when it is switched on for your account, with a badge showing how many steps are left
Affiliate
Your account menu (your name, top right): theme, Settings, the help centre, Contact Us and Log out

Your account menu. The button shows your first name and your photo or initials. The menu shows:

your full name, your wallet balance and your client number (for example #12345)
your verification status and 2FA on or 2FA off. The status reads "ID not verified", "Verification started", "Verification in review", "Identity verified" or "Verification not required".
Theme: Light, Dark or System. Dark is the default. Your choice is saved in that browser only, so set it again on another device.
Settings, the help centre, Contact Us and Log out

On a phone. The top of the screen shows your wallet balance and your account button. A bar at the bottom shows Home, Accounts, Deposit, Terminal and Menu. Tap Menu for everything else:

Human Support ("Live chat")
Your next step
Withdraw, Transfer and History
Account: Verify and Affiliate
Terminal: Terminal, Portfolio, Alerts, Briefing and News
Help: the help centre and Contact Us
Theme, Settings and Log out

The menu also shows your name, balance, client number, verification status and 2FA on or 2FA off. Tap the verification status to open Verify, or 2FA off to open Settings.

The footer links to the help centre, Contact Us, Settings and Logout.

Dashboard

You see the Dashboard after you sign in. You must verify your email address first. If the portal asks you to do this, open the link we emailed you.

The Dashboard shows:

Your total balance, with a card for each wallet: USD, EUR, GBP and BIT.
Wallet balance is all your wallets added up, in the currency shown. The money in your trading accounts is not included.
Each wallet card shows the wallet's name (for example USD Wallet), its balance, a small chart of the balance over the last 7 days, and three shortcuts: + Deposit, Transfer and Withdraw. Each opens that page with this wallet already chosen.
Wallets with nothing in them are hidden until you select Show empty wallets.
If you see "Something went wrong loading your wallets. Please try again later.", reload the page in a few minutes.
Get started: a checklist of your next steps (Deposit → Open account → Trade).
It shows one step at a time ("Get started · step 1 of 3"):
1. "Make your first deposit": select Deposit.
2. "Open your trading account": select Open a trading account. It is free. You may be asked a few questions on the Verify page first.
3. "Transfer money to your trading account": select Transfer to #… (your account number).
The card disappears once a live trading account holds money.
Until you have placed your first trade, the menu also highlights your next step: Deposit, then Accounts, then Transfer, then Terminal. On a phone it appears under Your next step as "Make your first deposit", "Open a trading account", "Fund your trading account" or "Place your first trade".
Your verification status and current limits.

Trading accounts

Each account card shows:

The Login number, which you can copy
The currency and leverage
The balance and equity

A summary at the top shows your live accounts and your total balance, equity and open P&L.

From this page you can:

New account: opens the Open trading account dialog; select Open account to finish. Opening an account is free. You can't change the leverage of an account after it is open. See How to open a live trading account.
Trade in JAFX Terminal: opens the JAFX Terminal on that account.
Reset pwd: emails you a new trading account password. Your portal password does not change.
Close: closes the trading account permanently. It is offered only when you have more than one open account, and not on your primary account.

You can open a demo account from this page with Demo account. It has 10,000 USD of virtual money, which is not topped up. In the JAFX Terminal you switch between Live and Demo.

Deposit

Choose a coin and the network you will send it on, then pick a wallet.
Enter the amount. The minimum is $10 (USD equivalent) and there is no maximum. The page shows the limits for the method you chose.
Select Submit deposit.

A Send your payment panel then opens in the portal. It shows a QR code, the exact amount, the network, the deposit address and a countdown. Send the exact amount before the countdown ends.

JAFX charges no deposit fee; your network's own fee applies. The money arrives in your JAFX wallet, not in a trading account. See Deposit methods, minimum deposit and fees.

Internal transfers

You can move money between:

A wallet and a trading account, in either direction
Two wallets (a currency exchange called "Quick Exchange")
Two trading accounts

Choose From and To, enter the amount, and select Confirm transfer. See How to transfer funds between your wallet and trading accounts.

Withdraw

You can withdraw only from a wallet. If your money is in a trading account, transfer it to a wallet first.
Choose the method, the wallet and the amount. The form shows your available balance and the minimum.
Enter the Wallet Address of your own crypto wallet for the coin and network you chose. Check it carefully.
Select Request withdrawal.

The withdrawal shows as Pending until we process it. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. See Withdrawals: how to withdraw, limits, fees and timeframes.

Transaction history

This page lists every deposit, withdrawal, internal transfer and fee.

Filter by ID, type, status or date range.
Open a transaction to see its method, amounts, approval time and, if it failed, the reason.
Crypto transactions show their network Confirmations. While one is pending, you can check it on the blockchain from its transaction page.
Cancel a pending deposit from its transaction page, when the option is shown.

Statuses include:

Pending
Finished
Rejected
Cancelled

See What does my transaction status mean?

Verification

The portal has no separate Documents or Notifications page. You upload identity documents on the Verify page. See How to verify your account (KYC).

We email you about your account, for example login details and verification results.

Settings

Settings has these cards:

Personal information: your name, phone, gender and date of birth.
You can't change your email address.
To change your phone number, edit Phone and select Save changes. You see "Profile updated." If the badge beside the number reads "Not verified · optional", you can verify the new number with Send code and the SMS code.
Your name, gender and date of birth lock once identity verification starts. If they need correcting, contact support.
Support PIN: an 8-digit PIN. A support agent may ask for it to confirm it's you. Select the eye icon to see it. It is valid for 5 minutes, and you can renew it.
Email notifications: subscribe to or unsubscribe from marketing and product updates.
Phone calls: if you don't want us to call you, unsubscribe here. This is not a way to contact support.
Sounds: turn the sound that plays when a deposit arrives on or off.
When a deposit reaches your wallet, a "Deposit received" notice appears on whichever portal page you have open. It shows the amount and the wallet, with a View link, and the sound plays with it.
The sound is on by default. The setting ("Play a sound when a deposit arrives") applies to that browser only.
Play sound lets you test it.
No sound? Browsers play sounds only after your first click, tap or key press on the page. Your device's volume also affects it. On an iPhone, so does the silent switch.
The portal has no other pop-up notifications. We email you about everything else.
Verification & limits: your verification status and current limits.
Security:
Change your portal password with Email me a reset link.
Turn two-factor authentication on with Enable 2FA or off with Disable 2FA.
Profile photo: upload a PNG or JPEG up to 10 MB.
Click Choose a photo…, pick the file and click Change photo. You see "Avatar uploaded." The photo appears on your account button in place of your initials.
"The avatar must be a PNG or JPEG image.": save the picture as PNG or JPEG and try again.
"The avatar may not be larger than 10 MB.": use a smaller file.
"Something went wrong during avatar upload. Please try again later.": try again in a few minutes.
The photo is for your portal profile only. It is not part of identity verification.

Need help?

Help inside the portal:

Help centre: answers and step-by-step guides at jafx.com/help, searchable as you type.
Contact Us: our email address, support@jafx.com.
"?" buttons: many labels have a small ?. Hover over it, or tap it on a phone, for a one-line explanation.

The help centre and Contact Us are in your account menu and in the footer. On a phone, they are under Menu → Help. The portal is in English only.

We are available 24/7 via live chat or email (support@jafx.com).

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