Deposit methods, minimum deposit and fees

All deposits are in crypto. JAFX does not accept bank wires or cards.

Methods

• Bitcoin: send BTC from your own wallet. See How to deposit Bitcoin.
• Other tokens: send tokens from your own wallet on one of these networks. These deposits are credited to your wallet automatically. See How to deposit USDT, USDC and other tokens (choosing the right network).
• Solana mainnet: SOL, USDT, USDC, EURC
• Tron mainnet: TRX, USDT
• Ethereum: USDC, USDT, EURC, ETH
• Base: USDC, EURC, ETH

Methods marked "KYC required" become available once you verify your identity on the Verify page.

How to deposit

1. Sign in to app.jafx.com and select Deposit in the menu at the top of the page (under Funds).
2. Under New deposit, choose a method.
3. Under Deposit to wallet, choose the wallet (currency) and enter the amount.
4. Select Submit deposit.
5. You see a Send your payment panel with a QR code, the exact amount, the deposit address and a timer. Send exactly that amount to that address before the timer ends.

When the deposit reaches your wallet, move it to a trading account with Internal Transfers. See How to transfer funds between your wallet and trading accounts.

Limits

• The Deposit page shows the limits for the method you choose. If your amount is below the minimum, it shows a message such as "Minimum amount for USD is $10.00".
• Until you are verified, the page shows how much more you can deposit today: "You can deposit up to $X more today."
• If a deposit would take your daily total over $4,000, the portal asks you to complete verification first. Once you are verified, the daily limit no longer applies.

Currencies

Your wallets can hold USD (your main wallet), EUR, GBP and Bitcoin.

• The Bitcoin Wallet is shown in bitcoin (₿) with 8 decimals. When you deposit into it, you enter the amount in BTC and the form shows "Equivalent to $…".
• For Bitcoin, the Deposit page shows the currencies you can choose, with USD first.

Fees

• JAFX fees: JAFX does not charge a deposit fee. Any charge for a withdrawal or currency conversion is shown to you before you confirm. Transfers between different currencies show the rate, any fee and the amount you will receive. See Currency conversion on internal transfers.
• Network fees: the blockchain network charges a fee, sometimes called a miner fee, when you send crypto. Your wallet or exchange takes it. JAFX does not set or receive it. See How Bitcoin network fees work.

Why did I receive less than I sent?

The usual reason is the network fee.

• JAFX credits the amount that arrives at the deposit address, not the amount that left your wallet.
• If your wallet takes the fee out of the amount you send, less arrives.
• The fee changes with how busy the network is.
• On a very small deposit, the fee can be a large share of the amount.

To get the right amount credited:

• Send exactly the amount shown on the Send your payment panel.
• Check whether your wallet adds the fee on top of the amount or takes it out of it.

If you still think an amount is wrong, email support@jafx.com. Include your transaction ID from Transaction History and your blockchain transaction ID.

We are available 24/7 via live chat or email.