Messages on the Deposit page and what to do about each

Updated 13 November 2026

Most messages on the Deposit page tell you which choice is missing, which limit applies, or that you should check before trying again. Find your message below to see what it means and what to do.

Messages before you submit

Message	What it means and what to do
"Minimum amount for USD is $10.00"	The amount is below the minimum of $10 (USD equivalent). The same message appears for other currencies. Enter a higher amount.
"KYC required for X — verify your identity to unlock it."	This method opens once your identity verification is complete. Go to the Verify page. See How to verify your account (KYC).
"You can deposit up to $X more today. Verify your identity to remove the limit."	Your account is not verified yet, so you can deposit up to $4,000 a day. Verify on the Verify page to remove the limit.
"That's over today's limit. Unverified accounts can deposit $X more today. Verify your identity to deposit more. It takes about 5 minutes."	Lower the amount, or select Verify now (View status if your check is already being reviewed).
"Deposits over $4,000.00 a day need a few quick questions first. It takes about 2 minutes."	Select Answer now and answer the questions on the Verify page. See "Deposits over $4,000.00 a day need a few quick questions first": what we ask and why.
"We are unable to accept clients who are connected to the United States for tax purposes. If this answer is wrong, update it below or contact support."	This comes from your answer to the US person question. If the answer is wrong, correct it. See "We're unable to offer accounts to individuals with US tax obligations under FATCA": what the US person question means.

The form also warns: "Pay on the <network> network only. Money sent on another network is lost." Check that your own wallet will send on that network.

Messages after Submit deposit

Message	What it means and what to do
"Deposit has been created!"	Your request worked. The Send your payment panel opens next.
"Choose a coin and its network first."	Pick a tile under Coin or network before you choose a wallet.
"Daily deposit limit reached"	Select Verify to remove limits, or Not now to stay on the Deposit page with your form as you left it. See "Daily deposit limit reached": the $4,000 limit for unverified accounts.
"We didn't get an answer in time, so we can't tell whether your deposit request went through. Check your recent deposits before trying again."	Look under Deposit history on the same page, or in History, before you submit again. This avoids creating two requests.
"Something went wrong. Please try again."	Wait a few minutes, then try again.
"There is no payment method, please contact the support team."	No deposit method is available on your account. Contact us.

If nothing happens after you select Submit deposit, see Nothing happened after I clicked Submit deposit: where is my deposit address?

Messages on the Send your payment panel

Message	What it means and what to do
"BTC amount copied to clipboard!" / "Deposit address copied to clipboard!"	The copy button worked. Paste the value into your crypto wallet. Copying is safer than typing.
"Could not render the QR code. Copy the amount and the deposit address instead."	The QR code could not be shown. Copy the amount and the address into your crypto wallet.
"Failed to load provider information. Please try again later or contact support."	The panel could not load. Do not guess the details. Reload the page in a minute, or contact us.
"Cancel this deposit?" / "Don't send any crypto for it afterwards."	You selected Cancel deposit. Select Cancel deposit again to confirm, or Keep it. You then see "Transaction canceled successfully." Do not cancel after you have sent crypto: contact us instead.
"Deposit received"	Your deposit has been credited to the wallet named in the message.
"Your wallet balance changed. Refresh to see it."	A deposit arrived while you were filling in a form. Select the link to update the balances.

The amount in the coin is held only while the timer runs, usually 15 minutes. When the price lock ends, the panel is hidden. If you have not paid yet, create a new deposit request.

Each request has its own deposit address. Make a new request, and use the new address, for every deposit. If you already sent to an old address, see I sent my deposit to an old deposit address. If your deposit request expired, see My deposit request expired: what do I do?

Messages on a token deposit

Message	What it means and what to do
"Only send <asset> on <network> — other tokens or networks can't be recovered."	Send only the token you selected, on the network you selected. In your own wallet, choose the same token and network yourself. See How to deposit USDT, USDC and other tokens (choosing the right network).
"This deposit session has expired."	No funds were sent within the time allowed. Start a new deposit and use the new details.
"The crypto gateway is temporarily unavailable. Please try again."	Do not send anything. Wait a few minutes and start a new deposit.

If you think you already sent on the wrong network, see I sent my deposit on the wrong network or sent an unsupported token.

When to contact us

you see "There is no payment method, please contact the support team."
the panel keeps showing "Failed to load provider information"
you sent crypto and then cancelled the request, or sent a different amount
your deposit has not arrived (see Why is my deposit not showing in my wallet?)

Use live chat (the Chat button in the client portal, a real person, 24/7), or email support@jafx.com from your registered email address. Include:

the transaction ID from History
the amount, coin and network you used
the blockchain transaction ID (hash) from your wallet

We never ask for your password, your 2FA code or a one-time code.

We are available 24/7 via live chat or email.

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