Messages on the Withdraw page and what to do about each

Updated 13 November 2026

If the Withdraw page shows a message and won't let you continue, it is usually your balance, the amount, the address or your verification status. Find the message below and follow the step next to it.

Nothing to withdraw yet

Message	What it means	What to do
"Nothing to withdraw yet" / "Your wallets are empty. Once you've deposited, you can withdraw your money here at any time."	Your wallets hold no money. Withdrawals are always paid from a wallet, never directly from a trading account.	If your money is in a trading account, move it to a wallet first in Internal Transfers, then come back to Withdraw.

See How to withdraw money that is in my trading account.

Amount messages: minimum and available balance

Under the amount field the form shows "Available: X · Min Y" for the wallet and method you chose. MAX fills in your full available balance.

Message	What it means	What to do
"Minimum amount for {currency} is {amount}"	The amount is below the minimum for this method and currency. The minimum is the equivalent of $10.	Enter at least the amount shown.
"Amount exceeds the available balance."	You entered more than the wallet holds.	Enter a smaller amount, or use MAX. If more of your money is in a trading account, transfer it to the wallet first.

There is no maximum per withdrawal. See Minimum and maximum withdrawal amounts.

Address messages

When you choose a coin and network, the form shows this reminder:

"We send on the <network> network: use an address that can receive <coin> there. Money sent to an address on another network is lost."

Message	What it means	What to do
"Please provide a valid <network> address" (for example "Please provide a valid BTC address" or "Please provide a valid Ethereum address")	The address is not in the right format for the network you chose. For Bitcoin, a test-network address or an address for another coin is refused.	Open your own crypto wallet, go to the option for receiving that coin on that network, copy the address and paste it into Wallet address. Don't type it by hand.

The form only checks the format. A correctly formed address that belongs to someone else is accepted and paid. Ethereum and Base addresses look the same, so make sure your wallet can receive the coin on the network you picked. A payment on a blockchain cannot be reversed.

See "Please provide a valid address": why my withdrawal address is refused and Which cryptocurrencies and networks can I withdraw to?

Daily limit messages

These apply only if your identity is not verified. Unverified accounts can withdraw up to $4,000 a day (USD equivalent). The day is counted in UTC.

Message	What it means	What to do
"You can withdraw up to $X more today. Verify your identity to remove the limit."	How much more you can withdraw today.	Withdraw up to that amount, or verify your identity to remove the limit.
"Daily withdrawal limit reached" / "You have reached the daily withdrawal limit for unverified accounts."	You have reached today's limit.	Complete the steps on the Verify page, or wait until the next day (UTC).

Verified accounts have no daily limit. See "Daily withdrawal limit reached": the $4,000 limit for unverified accounts and How to verify your account (KYC).

"KYC required" and "No withdrawal methods are available"

Message	What it means	What to do
"KYC required" or "This payment method requires identity verification (KYC)."	This method is locked until your identity is verified.	Complete the steps on the Verify page.
"No withdrawal methods are available on your account right now"	No method is open to your account yet.	Complete verification. If the message stays, email support@jafx.com.

"We didn't get an answer in time" and "Something went wrong"

Message	What it means	What to do
"We didn't get an answer in time, so we can't tell whether your withdrawal request went through. Check your recent withdrawals before trying again."	Your request may or may not have been received.	Look under Withdrawal history on the same page before you submit again, so you don't request the same withdrawal twice.
"Something went wrong. Please try again."	The request did not go through.	Try again in a few minutes. If it keeps happening, contact us.

See Where to find your withdrawal history, status and transaction ID.

Still stuck

Contact our support team:

Live chat: select the Chat button in the client portal (on a phone, open the menu and select Human Support). You chat with a real person.
Email: write to support@jafx.com from your registered email address.

Tell us the exact message you see, the wallet, the coin and network, and the amount. If the withdrawal already has a transaction ID, include it. We never ask for your password, your 2FA code or any one-time code.

Once your request is accepted, it shows as Pending. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. See How long does a withdrawal take?

We are available 24/7 via live chat or email.

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