"Daily withdrawal limit reached": the $4,000 limit for unverified accounts

If your identity is not verified yet, you can withdraw up to $4,000 a day (USD equivalent). To remove the limit, verify your identity on the Verify page in the client portal.

The limit for unverified accounts

You do not need to verify your identity to start using JAFX. Until you do, your account has two separate daily limits:

• deposits up to $4,000 a day
• withdrawals up to $4,000 a day

The portal shows this line to unverified clients:

"Unverified accounts can deposit and withdraw up to $4,000.00 a day each. Verify your identity to remove the limits."

Once your identity is verified, there is no daily withdrawal limit.

The messages you may see

When you reach the limit, you have two choices:

• wait until the next day (see below) and withdraw up to the limit again
• verify your identity to remove the limit

How the day and the amount are counted

• The day is counted in UTC. A new day starts at midnight UTC, wherever you are.
• The amount is counted in US-dollar equivalent. A withdrawal from your EUR Wallet, GBP Wallet or Bitcoin Wallet counts at its value in US dollars.
• Some withdrawals don't count. Withdrawals that are rejected, failed, cancelled or expired are not added to the day's total.
• Internal transfers do not count. Moving money between your wallets and trading accounts does not use up the limit.
• Deposits have their own limit. What you deposit does not reduce what you can withdraw, and the other way round.

Removing the limit by verifying

Verifying your identity removes both daily limits.

1. Sign in at app.jafx.com.
2. Open Verify in the menu. The badge shows how many steps are left.
3. Under Verification steps, complete each step. Use Answer now for the questions and Verify now for the other steps: - any questions shown - Verify your phone number: we text you a code. The identity check cannot start until your phone is verified. If you try, you see "Verify your phone number first. The identity check needs it." - Verify your identity: click Start verification.
4. Wait for the review. The page says: "Your documents are in review. We'll email you when it's done, and your limits lift as soon as it's approved."

For the identity step, you need:

• a passport, ID card or driving licence, as a photo (JPG or PNG)
• a proof of address (PDF, PNG or JPG), dated within the last 90 days
• each file under 10MB

You may also be asked about your source of funds and to sign a declaration digitally. Source-of-funds documents must also be dated within the last 90 days. On a computer, you can scan a QR code to finish on your phone.

When verification is complete, the Verify page shows "Your identity is verified. Your account has no daily limits."

If you are stuck or have run out of tries, contact us and we will help you finish.

See How to verify your account (KYC) and Source of funds: why we ask and what documents to send.

Minimum per withdrawal and no maximum

These rules apply to every account, verified or not:

• Minimum: the equivalent of $10 per withdrawal. Below it, you see "Minimum amount for … is …".
• No maximum per withdrawal. An unverified account is still held to $4,000 a day in total.
• Your balance: you cannot withdraw more than the wallet holds. Otherwise you see "Amount exceeds the available balance."

The form shows "Available" and "Min" under the amount for the method you chose. See Minimum and maximum withdrawal amounts.

Need help?

Contact us if you see a limit message you don't expect, for example after your verification is complete:

• live chat: the Chat button in the portal, with a real person, 24/7
• email: support@jafx.com, from your registered email address

Include the transaction ID if you have one. We will never ask for your password, your 2FA code or a one-time code.

For the whole withdrawal process, see Withdrawals: how to withdraw, limits, fees and timeframes.