Withdrawals

Requesting a withdrawal, fees and how long it takes.

• Can I withdraw to a bank account or a card?No. JAFX pays withdrawals in crypto only. We cannot send money to a bank account, a card or an e-wallet. Every withdrawal goes from one of your wallets in the client…
  • The short answer: withdrawals are paid in crypto only
  • What you need instead: your own crypto wallet
  • The coins and networks you can choose
  • Turning crypto into your local currency is done outside JAFX
• "Daily withdrawal limit reached": the $4,000 limit for unverified accountsIf your identity is not verified yet, you can withdraw up to $4,000 a day (USD equivalent). To remove the limit, verify your identity on the Verify page in the client…
  • The limit for unverified accounts
  • The messages you may see
  • How the day and the amount are counted
  • Removing the limit by verifying
  • Minimum per withdrawal and no maximum
• Do I need to verify my identity before I can withdraw?No. You can withdraw without verifying your identity, up to $4,000 a day (USD equivalent). Verifying your identity removes this daily limit.
  • The short answer
  • What you can withdraw before verification
  • Methods marked "KYC required"
  • How to verify
  • After you are verified
• How Bitcoin network fees workEvery Bitcoin transaction pays a network fee. This applies to Bitcoin you send to your JAFX wallet and to Bitcoin you withdraw from it.
  • Why there is a fee
  • What decides the fee
  • Priority and regular fees
  • Who chooses the fee
  • Why a low fee slows confirmation
  • Check a Bitcoin transaction
• How long does a withdrawal take?Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. After that, the blockchain…
  • The short answer
  • Step 1: review by our payments team
  • Step 2: the blockchain transfer
  • What the statuses tell you while you wait
  • What can make it take longer
• How to cancel a withdrawalYou can cancel a pending withdrawal yourself in the client portal. Open it from History and select Cancel withdrawal. The money stays in your wallet: it never left.
  • Cancel it yourself from History
  • What happens to the money
  • Changing the amount, address or coin: cancel and request again
  • If you don't see Cancel withdrawal, or cancelling fails
  • A withdrawal that has been sent can't be cancelled
• How to withdraw Bitcoin (BTC)You withdraw bitcoin from your Bitcoin Wallet on the Withdraw page of the client portal at app.jafx.com. You need a Bitcoin address on the main Bitcoin network from your…
  • Before you start: money must be in a wallet
  • Step by step: Bitcoin withdrawal on the Withdraw page
  • Entering the amount in BTC
  • Your Bitcoin address: main network only
  • Fees and confirmations
  • Following your withdrawal in History
• How to withdraw Ethereum (ETH): Ethereum or Base networkYou withdraw ETH from one of your wallets on the Withdraw page of the client portal at app.jafx.com. JAFX sends ETH on two networks: Ethereum and Base. Choose the one…
  • The networks JAFX sends ETH on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw EURC: Solana, Ethereum or BaseYou can withdraw EURC from your JAFX wallet on three networks: Solana, Ethereum or Base. Choose the network that your own EURC wallet can receive on. Then paste an…
  • The networks JAFX sends EURC on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw money that is in my trading accountYou can't withdraw directly from a trading account. First transfer the money to one of your wallets in the client portal, then request the withdrawal from that wallet.
  • Withdrawals are paid only from wallets
  • Step 1: transfer from the trading account to a wallet
  • Step 2: request the withdrawal
  • If you have open trades: free margin and margin levels
  • Choosing the wallet currency to avoid conversion
• How to withdraw Solana (SOL)JAFX sends SOL on the Solana network only. You request the withdrawal on the Withdraw page of the client portal at app.jafx.com. You need your own wallet address on the…
  • The networks JAFX sends SOL on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw TRON (TRX)You withdraw TRX from a wallet in the client portal at app.jafx.com, on the Withdraw page. JAFX sends TRX on the Tron network only, so you need a TRX address on the Tron…
  • The networks JAFX sends TRX on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw USDC: Solana, Ethereum or BaseYou withdraw USDC on the Withdraw page of the client portal at app.jafx.com. The money comes from one of your wallets. Choose USDC and the network your own wallet…
  • The networks JAFX sends USDC on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw USDT (Tether): Tron, Ethereum or SolanaYou withdraw USDT from one of your wallets on the Withdraw page of the client portal at app.jafx.com. JAFX sends USDT on the Tron, Ethereum or Solana network. Choose the…
  • The networks JAFX sends USDT on
  • Step by step on the Withdraw page
  • The address to use: same coin, same network
  • The messages and warnings the form shows
  • Limits, fees and how long it takes
  • Following the withdrawal and what to do if something looks wrong
• How to withdraw USDT, USDC and other tokens (choosing the right network)You withdraw tokens from a wallet in the client portal at app.jafx.com. You choose the coin and the network on the Withdraw page. Then you paste an address from your own…
  • Which coins you can withdraw on which network
  • Step by step: choose the coin and the network
  • Getting a receiving address for the same coin and network
  • Ethereum and Base addresses look the same
  • The network warning on the form
  • After you request it
• I sent my withdrawal to the wrong wallet addressIf your withdrawal is still Pending, you can cancel it, and the money stays in your wallet. If it shows Finished, it has been sent on the blockchain. JAFX cannot…
  • First check the withdrawal's status
  • Still Pending: cancel it now
  • Finished: why it can't be reversed
  • Who may be able to help
  • How to avoid it next time
• Messages on the Withdraw page and what to do about eachIf the Withdraw page shows a message and won't let you continue, it is usually your balance, the amount, the address or your verification status. Find the message below…
  • Nothing to withdraw yet
  • Amount messages: minimum and available balance
  • Address messages
  • Daily limit messages
  • "KYC required" and "No withdrawal methods are available"
  • "We didn't get an answer in time" and "Something went wrong"
• Minimum and maximum withdrawal amountsThe smallest amount you can withdraw is the equivalent of $10. There is no maximum per withdrawal. You can never withdraw more than your wallet holds, and until you…
  • Minimum: the equivalent of $10
  • No maximum per withdrawal
  • Your available balance and the MAX button
  • The daily limit before verification
  • The messages you see when an amount is refused
• My withdrawal says Finished but hasn't arrived in my walletFinished means we have approved your withdrawal and paid it out to the address you gave. A crypto withdrawal can still need a short time on the network before it reaches…
  • What Finished means
  • Checking the transaction on the blockchain
  • Bitcoin: confirmations and low-fee delays
  • When to contact us and what to include
• "Please provide a valid address": why my withdrawal address is refusedThe address you entered does not have the right format for the network you chose on the Withdraw page. The usual causes are an address for a different network or coin, a…
  • What the message means
  • Common causes
  • How to copy the right receiving address
  • What the check does not catch
  • If you notice a mistake after submitting
  • Still refused?
• Security checks on withdrawals: what we may ask and what we never askA genuine email about your withdrawal comes from JAFX Support at support@jafx.com. We may ask you a few questions by email. To check a withdrawal, we never phone you,…
  • Why a withdrawal may get an extra check
  • How we contact you: by email, from support@jafx.com
  • What we may ask
  • What we never ask for
  • What happens to the withdrawal while we wait
  • If you think a message is not from us
• Where to find your withdrawal history, status and transaction IDAll your withdrawals are listed on the History page of the client portal at app.jafx.com. Open a withdrawal there to see its status, its blockchain confirmations and the…
  • Transaction History in the client portal
  • Filtering by type, status and date
  • Opening a withdrawal: what its page shows
  • The transaction ID and the blockchain confirmations
  • There is no export or download
• Which cryptocurrencies and networks can I withdraw to?JAFX pays withdrawals in crypto only, to your own crypto wallet. You can withdraw Bitcoin, or a coin on the Solana, Tron, Ethereum or Base network. All of these methods…
  • Withdrawals are paid in crypto only
  • The list: coins by network
  • Which wallet you can withdraw from
  • What you need: your own crypto wallet
  • Picking a coin and network your wallet can receive
  • If a method shows a notice instead of a form
• Why are you asking why I haven't traded before my withdrawal?When you deposit and then ask to withdraw without placing any trades, we carry out an extra review before we process the withdrawal. It is a standard check and does not…
  • Why a withdrawal with no trading may get an extra review
  • What we ask and how to reply
  • What happens to your withdrawal meanwhile
  • If you had trouble opening an account, moving funds or opening a trade
• Why is my withdrawal still pending?Pending means your withdrawal is waiting for JAFX to approve it and send the payment. Withdrawals are usually processed within minutes, but we advise allowing up to 24…
  • What Pending means
  • How long it usually takes
  • Additional security checks and emails from our payments team
  • Withdrawals made without trading
  • If the page says the withdrawal was cancelled but History still says Pending
• Why was my withdrawal cancelled?A withdrawal shows Cancelled when it was stopped before it was sent. There are three ways this happens:
  • What Cancelled means
  • Ways a withdrawal ends up Cancelled
  • Your money stays in your wallet
  • If History still shows Pending
  • Requesting it again
• Why was my withdrawal rejected?A Rejected status means our payments team reviewed your withdrawal and did not approve it. Nothing changes in your wallet: the money never left it. If you want to know…
  • Finding the withdrawal and its transaction ID
  • Your money stays in your wallet
  • A negative balance on one of your trading accounts
  • Fixing the cause and requesting again
• Withdrawal fees: what JAFX charges and who pays the network feeJAFX pays the blockchain network fee on your withdrawals in full. It is not taken from the amount you withdraw. If any withdrawal charge applies, you see it before you…
  • What you pay
  • The network fee is paid by JAFX
  • Where a charge would be shown
  • Currency conversion happens on transfers, not on withdrawals
  • What your own wallet or exchange may charge
• Withdrawals: how to withdraw, limits, fees and timeframesYou request withdrawals in the JAFX client portal at app.jafx.com. Withdrawals are paid only from your wallets in the portal (one per currency: USD Wallet, EUR Wallet,…
  • How to withdraw
  • Where can I withdraw to?
  • Limits
  • Fees
  • How long it takes
  • Trading while a withdrawal is pending