How to withdraw Ethereum (ETH): Ethereum or Base network

You withdraw ETH from one of your wallets on the Withdraw page of the client portal at app.jafx.com. JAFX sends ETH on two networks: Ethereum and Base. Choose the one your own crypto wallet uses to receive ETH.

The networks JAFX sends ETH on

Pick the network your receiving wallet or exchange names on its receive screen for ETH. If you are not sure, check with your wallet provider before you send.

For other coins and networks, see Which cryptocurrencies and networks can I withdraw to?

Step by step on the Withdraw page

Withdrawals are always paid from a wallet, never directly from a trading account. If your money is in a trading account, move it to a wallet first. See How to withdraw money that is in my trading account.

1. Sign in at app.jafx.com and go to Withdraw.
2. Under From wallet, choose the wallet to pay from.
3. Under Coin or network, choose ETH and the network: Ethereum or Base. You can pick them in either order.
4. Open your own crypto wallet, go to the option for receiving ETH on the same network, and copy the address.
5. Paste it into the address field. Its label names the network, for example Wallet address (Ethereum network) or Wallet address (Base network).
6. Enter the amount. Under the field the form shows Available and Min. MAX fills in your full available balance.
7. Click Request withdrawal.

Your withdrawal is then Pending until it is processed.

The address to use: same coin, same network

• Use an address that can receive ETH on the network you chose.
• Ethereum and Base addresses look the same. The form cannot tell from the address which network your wallet expects, so check it yourself.
• Copy and paste the address. Do not type it by hand.
• Check it again before you click Request withdrawal. A payment on a blockchain cannot be reversed.

The form only checks that the address is in a valid format. A valid address that belongs to someone else is accepted and paid.

The messages and warnings the form shows

Limits, fees and how long it takes

• Minimum: the equivalent of $10 per withdrawal. Maximum: none. The Withdraw page shows the limits for the method you chose.
• Unverified accounts: up to $4,000 a day (USD equivalent). Verifying your identity removes the limit.
• Network fee: JAFX pays the network fee for your withdrawal.
• Time: Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. After the withdrawal is sent, it needs time on the network to reach your wallet.

See Minimum and maximum withdrawal amounts, Withdrawal fees: what JAFX charges and who pays the network fee and How long does a withdrawal take?

Following the withdrawal and what to do if something looks wrong

1. Go to History and click the withdrawal.
2. Check its status: - Pending: your request is waiting to be processed. - Finished: the withdrawal has been sent to the address you entered. - Rejected or Cancelled: nothing was sent.
3. Select More details to see the Transaction ID. Quote it when you contact us.

If you made a mistake, for example the wrong address or network, you may be able to cancel the withdrawal yourself. Open it from History. While it can still be cancelled, the page shows Cancel withdrawal. If the button is not shown, contact us. See How to cancel a withdrawal. A withdrawal that has already been sent cannot be cancelled.

If something else looks wrong:

• It has been sent to an address you did not mean to use: see I sent my withdrawal to the wrong wallet address.
• It says Finished but has not reached your wallet: see My withdrawal says Finished but hasn't arrived in my wallet.
• It is still Pending after 24 hours: see Why is my withdrawal still pending?

To contact us, use live chat (the Chat button in the portal, answered by a real person) or email support@jafx.com from your registered email address. Include the transaction ID. We never ask for your password or a 2FA code.

We are available 24/7 via live chat or email.