How long does a withdrawal take?

Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. After that, the blockchain needs time to confirm the payment before it shows in your own crypto wallet.

The short answer

A withdrawal has two stages:

1. Review by our payments team. Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.
2. The blockchain transfer. Once your withdrawal is sent, the network has to confirm it. How long this takes depends on the network. Bitcoin needs 6 network confirmations.

You can follow both stages in the client portal at app.jafx.com, under History.

Step 1: review by our payments team

After you click Request withdrawal, your request is marked Pending. Our payments team reviews every withdrawal before it is sent. The team works 24/7, including weekends.

While the status is Pending:

• The withdrawal page says "Your withdrawal is waiting for JAFX to approve it and send the payment."
• The panel "Waiting to be sent" says "We send it to the wallet address below once it's approved."
• You can still cancel it. Open it from History. While cancelling is possible, the page says "This withdrawal is still pending. You can cancel it until it's sent." and shows Cancel withdrawal. See How to cancel a withdrawal.

Step 2: the blockchain transfer

Once your withdrawal is approved, we send it to the wallet address you entered, on the network you chose.

• Bitcoin needs 6 network confirmations before the payment is complete.
• Solana, Tron, Ethereum and Base: the time depends on the network and how busy it is.

JAFX pays the network fee on your withdrawal. It is not taken from your amount. See Withdrawal fees: what JAFX charges and who pays the network fee.

To follow the transfer, open the withdrawal from History:

• The Confirmations row shows how many confirmations it has so far. View Confirmations gives more detail.
• View Confirmations on the withdrawal's page shows the transaction hash, which you can look up on a public block explorer for that network.

A payment on a blockchain cannot be reversed once it is sent. This is why a withdrawal can no longer be cancelled after it has been sent.

What the statuses tell you while you wait

For every label you may see, see What does my transaction status mean?

What can make it take longer

• Additional security checks. Some withdrawals need extra checks before they are approved. The status stays Pending while they are done. If we need anything from you, we will email you. See Security checks on withdrawals: what we may ask and what we never ask.
• No trading on the account. A withdrawal with no trading may need an extra review. See Why are you asking why I haven't traded before my withdrawal?
• A busy network. When many people are using a network, confirmation can take longer. The payment has not failed.
• Bitcoin confirmation delays. If a Bitcoin withdrawal is still unconfirmed after 24 hours, JAFX automatically re-sends it twice a day with a slightly higher fee to help it confirm. See How Bitcoin network fees work.

To avoid other delays, check before you submit that your address is for the same coin and network you chose. See Which cryptocurrencies and networks can I withdraw to?

When to contact us

Contact us if:

• your withdrawal has been Pending for more than 24 hours (see also Why is my withdrawal still pending?)
• it shows Finished but has not arrived in your crypto wallet (see also My withdrawal says Finished but hasn't arrived in my wallet)
• it was Rejected and you want to know why
• Cancel withdrawal is not shown for a pending withdrawal, or you see "Failed to cancel transaction. Please try again."

How to reach us:

• Live chat: click Chat in the client portal. You talk to a real person, 24/7.
• Email: write to support@jafx.com from your registered email address.

Include the transaction ID of the withdrawal. You can find it under More details on the transaction page in History. We will never ask you for your password, a 2FA code or a one-time code.

For the full withdrawal process, limits and fees, see Withdrawals: how to withdraw, limits, fees and timeframes.

We are available 24/7 via live chat or email.