Withdrawal fees: what JAFX charges and who pays the network fee

JAFX pays the blockchain network fee on your withdrawals in full. It is not taken from the amount you withdraw. If any withdrawal charge applies, you see it before you confirm.

What you pay

• The network fee: nothing. JAFX covers it (see the next section).
• A withdrawal charge: if one applies, it is shown to you before you confirm the withdrawal.
• A payment provider fee: none. Withdrawals are paid in crypto from your wallet in the client portal. No payment provider fee is added.

You can withdraw by any of these methods:

For the minimum and other limits, see Minimum and maximum withdrawal amounts.

The network fee is paid by JAFX

Every payment on a blockchain carries a network fee. This fee goes to the network that records the payment, not to JAFX.

When you withdraw, JAFX sends the payment and pays this fee itself. The fee is not deducted from your withdrawal.

For Bitcoin, JAFX sends your withdrawal at the current market fee rate. If a Bitcoin withdrawal is still unconfirmed after 24 hours, JAFX automatically re-sends it twice a day with a slightly higher fee to help it confirm. JAFX covers that higher fee too. Bitcoin withdrawals need 6 network confirmations. For more on how Bitcoin fees work, see How Bitcoin network fees work.

Once your withdrawal has a network confirmation, View Confirmations on its page in History shows the transaction hash, which you can look up on a public block explorer. The explorer also shows the fee that was paid. That fee was paid by JAFX, not by you.

Where a charge would be shown

You request a withdrawal on the Withdraw page in the client portal at app.jafx.com:

1. Choose the wallet under From wallet.
2. Choose the coin and network under Coin or network.
3. Paste your own address into Wallet address.
4. Enter the amount.
5. Check the details, then select Request withdrawal.

Any withdrawal charge that applies is shown before you confirm. If you see a charge you don't understand, don't confirm. Contact us first.

For the full steps, see Withdrawals: how to withdraw, limits, fees and timeframes.

Currency conversion happens on transfers, not on withdrawals

Withdrawals are always paid from a wallet: USD Wallet, EUR Wallet, GBP Wallet or Bitcoin Wallet. If your money is in a trading account, you first move it to a wallet on the Internal Transfers page.

The conversion fee belongs to that transfer step, not to the withdrawal:

• Same currency (for example a USD trading account to your USD Wallet): no fee, and the transfer is instant.
• Different currencies (for example a EUR trading account to your USD Wallet): the live exchange rate is used and a 2 % conversion fee applies. The fee is not built into the rate. It is shown separately and taken from the amount you transfer.

Before you select Confirm transfer, the summary shows the rate, the fee and the Credited amount.

To avoid a conversion fee, move your money to the wallet in the same currency as your trading account. Then withdraw from that wallet. See Currency conversion on internal transfers and How to transfer funds between your wallet and trading accounts.

What your own wallet or exchange may charge

You withdraw to your own crypto wallet, with a provider of your choice. Any charge that your wallet provider or exchange makes is set by that provider, not by JAFX. Check their terms if you are unsure. JAFX does not recommend wallet providers.

Before you submit, make sure your address can receive the coin you chose on the network you chose. A payment on a blockchain cannot be reversed. Money sent to an address on another network is lost.

Need help?

Contact us by live chat with the Chat button in the client portal. A real person answers, 24/7. You can also email support@jafx.com from your registered email address. Include the transaction ID if you have one.

We will never ask you for your password, your 2FA code or a one-time code.