How to withdraw TRON (TRX)

Updated 13 November 2026

You withdraw TRX from a wallet in the client portal at app.jafx.com, on the Withdraw page. JAFX sends TRX on the Tron network only, so you need a TRX address on the Tron network.

The networks JAFX sends TRX on

TRX is sent on one network: Tron. Choose Tron when you pick TRX.
Your receiving wallet must accept TRX on the Tron network.
For the other coins and their networks, see Which cryptocurrencies and networks can I withdraw to?

Step by step on the Withdraw page

Withdrawals are always paid from a wallet, never directly from a trading account. If your money is in a trading account, move it to a wallet first. See How to transfer funds between your wallet and trading accounts.

Sign in at app.jafx.com.
Go to Withdraw.
Under From wallet, choose the wallet to pay from.
Under Coin or network, choose TRX and the Tron network. You can choose them in either order.
Open your own crypto wallet and go to its option for receiving TRX on Tron. Copy the address.
Paste it into Wallet address. The label names the network you chose.
Enter the amount. Under the field the form shows "Available" and "Min". MAX fills in your full available balance.
Click Request withdrawal.

Your withdrawal is then Pending until it is approved and sent.

The address to use: same coin, same network

Use an address that can receive TRX on the Tron network.
Copy and paste the address. Do not type it by hand.
Check it before you submit. A payment on a blockchain cannot be reversed once it has been sent.
The form only checks that the address is in the right format. It cannot tell whether the address is yours. A valid address that belongs to someone else is paid.

The messages and warnings the form shows

Message	What it means	What to do
"We send on the <network> network: use an address that can receive <coin> there. Money sent to an address on another network is lost."	A reminder shown when you choose a coin on a network. For TRX it names the Tron network and TRX.	Make sure your address receives TRX on Tron.
"Please provide a valid TRON address"	The address is not a valid Tron address.	Copy the TRX receiving address on Tron again. See "Please provide a valid address": why my withdrawal address is refused.
"Minimum amount for {currency} is {amount}"	The amount is below the minimum.	Enter at least the minimum shown.
"Amount exceeds the available balance."	The wallet holds less than you entered.	Lower the amount, or use MAX.
"You can withdraw up to $X more today. Verify your identity to remove the limit."	Your account is unverified and has a daily limit.	Withdraw within it, or verify on the Verify page.
"Daily withdrawal limit reached" / "You have reached the daily withdrawal limit for unverified accounts."	You have reached today's limit.	See "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.
"Nothing to withdraw yet"	Your wallets are empty.	If your money is in a trading account, transfer it to a wallet first.
"We didn't get an answer in time, so we can't tell whether your withdrawal request went through."	The request may or may not have been made.	Check your recent withdrawals before you try again, so you do not request it twice.

Limits, fees and how long it takes

Per withdrawal: a minimum of the equivalent of $10. There is no maximum. The Withdraw page shows the limits for the method you choose.
Unverified accounts: up to $4,000 a day (US-dollar equivalent). Verifying your identity removes the limit.
Network fee: JAFX pays the Tron network fee. It is not taken from your withdrawal.
Time: Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. Once it is sent, how fast it reaches your wallet depends on the network.

For the full picture, see Withdrawals: how to withdraw, limits, fees and timeframes.

Following the withdrawal and what to do if something looks wrong

Go to History and click the withdrawal.
Check its status: - Pending: "Your withdrawal is waiting for JAFX to approve it and send the payment." - Finished: the withdrawal has been approved and sent. - Rejected or Cancelled: the withdrawal did not go ahead.
Under More details you find the Transaction ID, the reference to quote when you contact us. Once the payment has a network confirmation, View Confirmations shows the transaction hash, which you can look up on a Tron block explorer.

You can cancel a pending withdrawal yourself. Open it from History. While it can still be cancelled, the page says "This withdrawal is still pending. You can cancel it until it's sent." and shows Cancel withdrawal. See How to cancel a withdrawal.

If you entered the wrong address, cancel the withdrawal straight away while it is still Pending. If it has already been sent, see I sent my withdrawal to the wrong wallet address. For what each status means, see What does my transaction status mean?

a withdrawal is Rejected and you are not sure why
you cannot cancel a pending withdrawal
a Finished withdrawal has not reached your wallet

Use the Chat button in the portal to reach a real person, 24/7. You can also email support@jafx.com from your registered email address. Include the transaction ID. We will never ask for your password, your 2FA code or a one-time code.

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