Do I need to verify my identity before I can withdraw?

No. You can withdraw without verifying your identity, up to $4,000 a day (USD equivalent). Verifying your identity removes this daily limit.

The short answer

• Verification is optional to get started. You can deposit, trade and withdraw before you verify your identity.
• While your account is unverified, you can deposit up to $4,000 a day and withdraw up to $4,000 a day. The two limits are counted separately.
• Once your identity is verified, there is no daily deposit or withdrawal limit.

The client portal shows this line to unverified accounts: "Unverified accounts can deposit and withdraw up to $4,000.00 a day each. Verify your identity to remove the limits."

What you can withdraw before verification

On the Withdraw page, an unverified account sees how much it can still withdraw that day: "You can withdraw up to $X more today. Verify your identity to remove the limit."

If a withdrawal would take you over the limit, you see "Daily withdrawal limit reached" with "You have reached the daily withdrawal limit for unverified accounts." To withdraw more that day, verify your identity. See "Daily withdrawal limit reached": the $4,000 limit for unverified accounts.

Methods marked "KYC required"

Some withdrawal methods may be locked until your identity is verified.

• If a method shows "KYC required" or "This payment method requires identity verification (KYC).", complete the steps on the Verify page first.
• If you see "No withdrawal methods are available on your account right now", complete verification.
• If the message stays after you are verified, email support@jafx.com from your registered email address.

How to verify

1. Sign in to the client portal at app.jafx.com.
2. Select Verify in the menu. The badge beside it shows how many steps are left.
3. Under Verification steps, work through each step with Answer now or Verify now: - Questions: answer any questions the page shows. - Verify your phone number: we text you a code. This step comes first because the identity check needs it. Until it is done, you see "Verify your phone number first. The identity check needs it." - Verify your identity: select Start verification and follow the steps on the page.

For the identity step you need:

• a passport, ID card or driving licence (a photo, JPG or PNG)
• a proof of address (PDF, PNG or JPG)
• each file under 10MB

Your proof of address must be dated within the last 90 days. You may also be asked about your source of funds and to sign a declaration digitally. Source-of-funds documents must also be dated within the last 90 days. See Source of funds: why we ask and what documents to send.

On a computer you can scan a QR code to finish on your phone. If you are stuck or out of tries, the page says "Stuck, or out of tries? Contact support and we'll help you finish."

For the full steps, see How to verify your account (KYC).

After you are verified

While your documents are checked, your status shows Under review: "We're checking your documents and will email you when it's done." Your limits lift as soon as your verification is approved.

When it is approved, your status shows Completed and the page says "Your identity is verified. Your account has no daily limits."

From then on:

• You have no daily deposit or withdrawal limit.
• The per-transaction minimum of the equivalent of $10 still applies. See Minimum and maximum withdrawal amounts.
• Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed. See How long does a withdrawal take?

For the full withdrawal steps, see Withdrawals: how to withdraw, limits, fees and timeframes.

Contact us

If a status or a message does not change, contact us. Use live chat (the Chat button, a real person) or email support@jafx.com from your registered email address. Include the transaction ID if your question is about a withdrawal. We never ask for your password, your 2FA code or a one-time code.

We are available 24/7 via live chat or email.