My deposit request expired: what do I do?

If you have not sent any crypto yet, nothing is lost. Start a new deposit on the Deposit page and pay to the new address it gives you. If you already sent crypto after the timer ran out, do not cancel anything and do not pay again. A late payment is normally still credited automatically.

The 15-minute price lock and the 1-hour request

After you select Submit deposit, the Send your payment panel shows a QR code, the exact amount in the coin, the network, the deposit address and a timer.

• The price is held for 15 minutes. Crypto prices move, so the amount in the coin is worked out at the current price. That amount is held only until the timer runs out. When the quote expires, the panel is hidden.
• An unpaid request closes after 1 hour. If no payment is sent in that time, the request is closed automatically and shown as Expired. You may see "This deposit session has expired." The deposit's page may show the reason "Payment not completed in time".
• Each deposit address is for one deposit only. Every new request gets its own address.

You haven't paid yet: start a new deposit

1. Sign in at app.jafx.com and open Deposit.
2. Choose the coin and network, the wallet to credit and the amount.
3. Select Submit deposit.
4. Send exactly the amount shown, to the new address shown, on the network shown, before the timer ends.

Never reuse the address from an expired or cancelled request. For the full steps, see How to deposit Bitcoin or How to deposit USDT, USDC and other tokens (choosing the right network).

You paid after the timer ran out

A payment sent to an address after its request has expired is normally still picked up and credited to your wallet automatically.

• Do not send the payment again.
• Do not cancel the request.
• Give it the usual time to arrive. See How long deposits take: confirmations by network. Bitcoin needs 6 network confirmations.
• You can follow the payment on a public block explorer with the transaction ID from your wallet.

If it has not arrived after the usual time, contact us. Include: - the JAFX transaction ID from History - the blockchain transaction ID from your wallet - the coin, the network and the amount you sent

See also I sent my deposit to an old deposit address. If the amount was different, see I sent more or less than my deposit amount.

"This deposit expired…" while History still says Pending

Sometimes a deposit has ended but History has not caught up yet. The deposit's page then says:

"This deposit expired before it was completed, but your transaction history still lists it as Pending: our records haven't been updated yet."

• If you have not paid: send nothing for this deposit. Start a new one.
• If you have paid: follow the steps in the section above.

If your payment has reached us but is not credited yet, the page says instead:

"Your payment has arrived, but your transaction history still lists it as Pending: our records haven't been updated yet, so it isn't in your wallet yet. This page updates by itself once it's credited."

In that case, wait. Do not pay again.

To find a deposit, open History. Filter by Type Deposit and Status Pending, then open the deposit. For what each status means, see What does my transaction status mean?

How to cancel a deposit request

You can cancel a request you have not paid. This is useful if you change the amount, the coin or the network.

1. Open the deposit. It is on the Send your payment panel, or in History.
2. Select Cancel deposit.
3. A box titled "Cancel this deposit?" opens and says "Don't send any crypto for it afterwards." Select Cancel deposit again.
4. You see "Transaction canceled successfully."

The deposit then shows as Cancelled, with the reason "You cancelled it". No money moved.

Cancel deposit appears only while the request can still be cancelled. If you don't see it, the request can no longer be cancelled. If you have not paid and still want to deposit, start a new deposit.

Never cancel after sending crypto

If you have already sent crypto for a request, do not cancel it. A payment on a blockchain cannot be reversed. Contact us instead, with your transaction ID and the blockchain transaction ID.

Need help?

Use live chat with a real person: select the Chat button in the client portal. You can also email support@jafx.com from your registered email address, with your transaction ID. We will never ask for your password, a 2FA code or a one-time code. See How do I contact JAFX support?

We are available 24/7 via live chat or email.