How long deposits take: confirmations by network
Your deposit is credited once it reaches the number of network confirmations its blockchain needs.
| Network | Confirmations needed | Typical time |
|---|---|---|
| Bitcoin | 6 | Usually 1–6 hours. It can take longer when the network is busy. |
| Ethereum | Set by the network (no fixed count quoted) | Usually within minutes |
| Solana | Set by the network (no fixed count quoted) | Usually within minutes |
| TRON | Set by the network (no fixed count quoted) | Usually within minutes |
| Base | Set by the network (no fixed count quoted) | Usually within minutes |
For Bitcoin, send exactly the amount shown, to the address shown, before the countdown ends. See How to deposit Bitcoin. For tokens, see How to deposit USDT, USDC and other tokens (choosing the right network).
What is a confirmation?
- Your transaction is broadcast to the network and added to a block. Each block added after that counts as one more confirmation.
- Each confirmation makes the payment harder to reverse. That is why we wait for the required number before crediting your deposit.
- Speed depends on how busy the network is. For Bitcoin, it also depends on the fee your wallet paid: a low fee can mean a longer wait. See How Bitcoin network fees work.
- We can't speed this up. While your transaction waits for confirmations, it is in the hands of the blockchain network, not JAFX.
Track your deposit
- Sign in at app.jafx.com.
- Open Transaction History ("History" in the menu).
- Find your deposit. The Confirmations column shows how many confirmations it has so far.
- Click the transaction to open its details. Once the deposit has at least one confirmation, you'll see a Confirmations row with the number so far and a View Confirmations link.
- While the deposit is Pending, a Check on blockchain row is shown. Click the link in it to open a public blockchain explorer. The explorer shows the transaction hash, whether it is confirmed, and the current number of confirmations.
You can also search a public block explorer for your network. Use the transaction hash from your wallet or the deposit address you were given.
Once your deposit is confirmed
- It is credited automatically to your wallet in the currency you chose.
- Its status in Transaction History updates. See What does my transaction status mean?
- You can't trade from your wallet. Go to Internal Transfers and move the funds into a trading account. Transfers between matching currencies are instant.
If the explorer shows the required confirmations but the funds are not in your wallet, email support@jafx.com with:
- your transaction ID from Transaction History
- the transaction hash from your wallet
We are available 24/7 via live chat or email.
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