Can I deposit by card or bank transfer?

No. JAFX accepts deposits in crypto only. You cannot fund your account by card, bank transfer or e-wallet. You make every deposit inside the client portal at app.jafx.com, by sending crypto from your own wallet.

The short answer: deposits are made in crypto only

• Card, bank transfer and e-wallet deposits are not available.
• No outside payment service is used. You pay on the Deposit page of the client portal.
• A deposit always lands in one of your JAFX wallets, never directly in a trading account. To trade with it, you move it to a trading account afterwards. See How to transfer funds between your wallet and trading accounts.
• Withdrawals are also made in crypto only. See Can I withdraw to a bank account or a card?

The coins and networks you can use

• The same coin can exist on several networks. These networks are not interchangeable. Send the coin only on the network you chose in the portal.
• The Deposit page warns you: "Pay on the <network> network only. Money sent on another network is lost."
• Bitcoin deposits are credited after 6 network confirmations.

For step-by-step guides, see How to deposit Bitcoin and How to deposit USDT, USDC and other tokens (choosing the right network).

What you need: your own crypto wallet

To deposit, you need a crypto wallet or exchange account that you control. It must be able to send your chosen coin on your chosen network.

• Check that your wallet supports the network you pick in the portal. If you are not sure which network it uses, ask your wallet or exchange provider before you send.
• Your deposit can go into your USD Wallet, EUR Wallet, GBP Wallet or Bitcoin Wallet. See Which wallet can I deposit into? Deposit currencies explained.
• JAFX charges no deposit fee. The blockchain network charges its own fee when you send. See Deposit methods, minimum deposit and fees.

Where to start a deposit

1. Sign in to the client portal at app.jafx.com.
2. Select Deposit in the menu at the top of the page (under Funds).
3. Choose the coin and its network under Coin or network.
4. Under Deposit to wallet, choose the wallet to credit and enter the amount.
5. Select Submit deposit.
6. The Send your payment panel shows the exact amount in the coin, the network, the deposit address and a QR code. Send exactly that amount to that address from your crypto wallet. The price is held for 15 minutes.

Good to know:

• The minimum per deposit is $10 (USD equivalent), and there is no maximum. The page shows the limits for the method you choose.
• Each deposit gets its own address. Make a new deposit request, and use the new address, for every deposit.
• Unverified accounts can deposit up to $4,000 a day. Verifying your identity removes the limit. See "Daily deposit limit reached": the $4,000 limit for unverified accounts and How to verify your account (KYC).
• When the money arrives, you see "Deposit received" and the amount is credited to the wallet you chose.

Need help?

Use live chat (the Chat button in the portal), where you talk to a real person. You can also email support@jafx.com from your registered email address. If you have already sent a payment, include the transaction ID. We will never ask for your password or a 2FA code. See How do I contact JAFX support?

We are available 24/7 via live chat or email.