My email verification link doesn't work

If your link shows an error, it may have expired, been cut short, or come from an older email. Request a new email from the "Check your email." page and open the link in the most recent one. The sections below explain each message.

How the link works

• The link in your verification email stays valid for 48 hours.
• You can open it on any device.
• The email comes from JAFX Support (support@jafx.com). The link opens a page on a jafx.com address.
• If you leave the "Check your email." page open, it moves on by itself once you open the link.
• When the link works, you see "Email verified."

"Verification failed."

The page adds: "The link may have expired. Try requesting a new email."

The link may be older than 48 hours, or it may be from an earlier email. To get a new one:

1. Sign in at app.jafx.com. While your email is not verified, signing in takes you to the "Check your email." page.
2. Select "Resend email". You can do this 120 seconds after the last email was sent.
3. When you see "We've sent the email again.", open the newest email and select the link.

If you see "There has been an issue resending the email.", wait a little and try again.

"Verification link incomplete."

The link was cut short. This can happen when a link is copied by hand.

1. Go back to the email.
2. Select the link straight from the email. Don't copy and paste it.
3. If you still see the message, request a new email (see "Verification failed." above) and use the newest link.

"Invalid token. Please contact support."

1. Request a new email from the "Check your email." page and use the newest link.
2. If you still see this message, contact us (see Contact us below).

"You can close this tab and return to the original window — your session will continue automatically."

This is not an error. Your email is verified. You opened the link in a browser where you are not signed in to the portal.

• Go back to the window that shows "Check your email.". It moves on by itself.
• You can also select Back to sign in and sign in again.

The "Check your email." page didn't move on

You opened the link, but the waiting page stayed where it was.

1. Clear your browser's cache and cookies. See How to clear your browser cache and cookies.
2. Refresh the page and sign in again at app.jafx.com.
3. If that doesn't help, try a different browser or device.
4. If the portal still shows "Check your email." after you sign in, your email is not verified yet. Request a new email and open its link.

Use only the newest link

Each time you select "Resend email", we send a new email. Older links may no longer work.

• Open only the most recent verification email.
• Check your spam, junk and promotions folders. The newest email may have landed there.
• If the email hasn't arrived at all, see I didn't receive my JAFX verification email.

Until your email is verified, you can't reach your Dashboard or any other page of the portal. If you try, you see "Please verify your email to continue." For the full sign-up steps, see How to create a JAFX account and verify your email.

Contact us

Live chat is available only after your email is verified. Until then, email support@jafx.com from the email address you signed up with. Tell us:

• the email address you signed up with
• the message you see when you open the link
• what you have already tried

Never send us your password. We will never ask for it.

We are available 24/7 via live chat or email. See How do I contact JAFX support?