How to close a trading account

You can close a trading account yourself in the client portal at app.jafx.com. On the Trading accounts page, select Close on the account's card and confirm. Empty the account first, because closing is permanent.

Before you close: move the money back to your wallet

Withdrawals are paid only from a wallet, never directly from a trading account. Before you close an account, we advise you to:

1. Close any open positions in the JAFX Terminal. See Closing positions and managing pending orders in the JAFX Terminal: partial close, Close all and Cancel all.
2. Cancel any pending orders on the account.
3. Transfer the balance to your wallet:
4. Sign in at app.jafx.com and go to Internal Transfers.
5. In From, choose the trading account. In To, choose your wallet.
6. Enter the full amount and select Confirm transfer.

See How to transfer funds between your wallet and trading accounts. 4. If you want the money paid out, request a withdrawal from your wallet on the Withdraw page. See Withdrawals: how to withdraw, limits, fees and timeframes.

If the account shows a negative balance, do not close it. Contact our support team first.

Close the account step by step

1. Sign in at app.jafx.com.
2. In the menu at the top of the page, select Accounts. This opens the Trading accounts page.
3. Find the card for the account you want to close. Check the Login number carefully.
4. Select Close on that card.
5. A box opens: 'Close account "<login>"?' with the warning "This trading account will be closed permanently." Check that the Login in the box is the right one.
6. Select Close account to confirm.
7. You see "Trading account closed."

If a different message appears, contact our support team and tell us the Login number and the exact message.

Why there is no Close button on my account

The portal shows Close only when both of these are true:

• You have more than one open trading account. Your only open trading account cannot be closed. This is by design, not an error.
• The account is not marked PRIMARY. See the next section.

If you have more than one open trading account, the account is not marked PRIMARY, and you still see no Close button, contact our support team with the account's Login number.

Affiliates: the PRIMARY account

If you are an affiliate, your partner commissions are paid into the trading account marked PRIMARY. The portal does not offer Close on that account.

To close it:

1. On the card of another trading account, select Set primary. Your commissions are then paid into that account.
2. Move any money out of the old account as described above.
3. Close the old account with the steps above.

See Affiliate program: how it works, commissions and payouts.

Closing is permanent

• Closing is permanent: the portal warns "This trading account will be closed permanently." If you need an account again, open a new one. It is free. See How to open a live trading account.
• Closed accounts still count towards your total. You can hold up to 5 active live trading accounts at a time and open up to 10 yourself in total, including accounts you have since closed. After 10, contact support to ask for another. See How many trading accounts can I open?
• Double-check the Login number before you confirm, so you don't close the wrong account.

Closing a trading account is not closing your JAFX account

Closing a trading account removes that one account only. Your JAFX profile, your wallets and your other trading accounts stay as they are. You can still sign in to the portal, deposit, withdraw and open new trading accounts.

To close your whole JAFX account, see How to close your JAFX account completely.

Need help?

• Live chat: select Chat in the client portal to talk to a real person, 24/7.
• Email: write to support@jafx.com from your registered email address. Include the Login number of the account.

We will never ask for your password or a 2FA code.

We are available 24/7 via live chat or email.

Trading leveraged derivatives with JAFX carries a high risk of losing money rapidly. It is not suitable for everyone.