How many trading accounts can I open?

You can hold up to 5 active live trading accounts at a time, and you can open up to 10 live accounts in total yourself, including accounts you have since closed. There is no daily limit. If you have reached either limit, the portal will not let you open another account.

The limits

After 10, you can ask our support team for another account. Asking support for an account after 10, below, explains how.

What counts toward each limit

• The 5 active accounts: every live trading account you hold that is still open. Closed accounts do not count here.
• The 10 in total: every live trading account you have opened yourself, whether it is still open or has been closed.

Demo accounts do not count either: they are separate (see below).

Freeing a place by closing an unused account

If you have 5 active accounts but have opened fewer than 10 in total, you can close an account you no longer use and then open a new one yourself.

Closing an account frees a place among your 5 active accounts. It does not free a place among the 10, because closed accounts still count toward that total.

To close an account:

1. Sign in at app.jafx.com.
2. Click Accounts in the menu to open the Trading accounts page.
3. Find the card with the Login number of the account you want to close. Check the number carefully.
4. Click Close on that card.
5. You see "This trading account will be closed permanently." Click Close account to confirm.
6. When it is done, you see "Trading account closed."

Closing an account is permanent. You will see the Close button only if you have more than one open trading account. If you are an affiliate, the account marked PRIMARY cannot be closed.

Before you close an account, close its open positions, cancel its pending orders and transfer its balance back to your wallet. Withdrawals are paid only from a wallet. See How to transfer funds between your wallet and trading accounts and How to close a trading account.

Asking support for an account after 10

If you have already opened 10 live accounts, contact our support team and tell them:

1. The base currency for the new account: USD, EUR, GBP or BIT (bitcoin).
2. The leverage for the new account: from 1:25 to 1:500.

The leverage of an existing account cannot be changed in the portal, so choose carefully. Leverage multiplies both your gains and your losses. Lower leverage is safer while you learn.

Your request is reviewed, and an extra account is not guaranteed. You will get a response within 24 hours.

To contact us:

• Live chat: sign in at app.jafx.com and click the Chat button. You talk to a real person, 24/7.
• Email: write to support@jafx.com from the email address registered on your JAFX account.

We never ask for your portal password, your trading password or a 2FA code.

When the new account is open

• If you opened it yourself, you see "Your trading account is open and the login details are on their way by email."
• If our support team opened it for you, we tell you it is open. Your login details come in a separate email. We never send them in chat or in our reply.

The email goes to your registered address. If it has not arrived within a few minutes, check your spam or junk folder. See I didn't receive my trading account login details.

To start trading, move money from your wallet into the new account on the Internal Transfers page. You trade the account in the JAFX Terminal at terminal.jafx.com. The JAFX Terminal is the only trading platform JAFX offers.

Demo accounts are separate

The limits on this page apply to live trading accounts. Demo accounts are opened in the portal with Demo account on the Trading accounts page. They are not listed in the client portal. See Demo accounts: opening, logging in and expiry.

If the portal shows a different message when you try to open an account, see Why can't I open a trading account? Messages you may see. For the full steps to open an account, see How to open a live trading account.

We are available 24/7 via live chat or email.

Trading leveraged derivatives with JAFX carries a high risk of losing money rapidly. It is not suitable for everyone.