Messages when placing a trade in the JAFX Terminal
If the JAFX Terminal refuses your order or shows a message, find the message below. Each section explains what it means and what to do next.
One press of BUY or SELL sends your order straight away. There is no confirmation step. Check the market, the size and any stop loss or take profit before you press.
"Market is closed for this symbol"
The button shows MARKET CLOSED and the order is not sent. You are trying to trade outside that market's trading hours.
- Open the market's Specification window with the ⓘ button. You need to be logged in.
- Check the weekly hours. "Times are in the trading server's time zone."
- Place your order when the market is open.
See Instruments, leverage, contract sizes, lot sizes and market hours.
"Invalid stop loss / take profit (wrong side of the market or too close) [bad-stops]"
The stop loss or take profit on your order cannot be accepted. Either it is on the wrong side of the current price, or it is too close to it.
- Buy order: the stop loss must be below the price and the take profit above it.
- Sell order: the stop loss must be above the price and the take profit below it.
Move the level to the right side. If it is already on the right side, move it further from the current price. Then send the order again.
Not enough margin: "This order needs …"
The message shows how much margin the order needs and the leverage used for it. For example: "This order needs $44.80 with 1:25 leverage". Your trading account does not have enough free money to open the trade at that size.
Forex and metals use your account's leverage. Other markets use their own margin, whatever your account's leverage is. You can see a market's margin in its Specification window.
What you can do:
- Make the order smaller.
- Move more money from your wallet to this trading account. See How to transfer funds between your wallet and trading accounts.
See also The JAFX Terminal order ticket: order size, cost lines and why Buy or Sell is greyed out and Margin, margin call, stop-out and risk terms.
"The order was accepted and is waiting for the dealer"
The full message is: "The order was accepted and is waiting for the dealer — it will appear in Positions once filled. Do not resend."
Your order has been accepted and is waiting to be filled.
- Do not press BUY or SELL again. A second press sends a second order.
- Watch the Positions tab. The trade appears there once it is filled.
- If it does not appear, check the Orders and History tabs before you do anything else.
"Failed to open position: the broker did not answer"
The full message is: "Failed to open position: the broker did not answer (…). Check Positions/Orders before retrying — do not resend blindly."
No answer came back for your order, so the terminal cannot tell you whether it went through.
- Open the Positions tab and the Orders tab.
- If your trade or order is there, it went through. Do not send it again.
- Send the order again only if it is not in either tab.
If the message keeps appearing, see JAFX Terminal connection, session and loading messages.
"This account is read-only — trading is disabled [read-only]"
You can see this trading account, but you cannot place, change or close trades on it. Trying again will not help.
Contact our support team and tell us the account number. This is the Login shown on the account card in the client portal. Never send us your trading password.
Contact us
We are available 24/7 via live chat or email.
- Live chat: sign in at app.jafx.com and select Chat. You will talk to a real person. In the terminal's menu, Human Support · Live chat takes you there.
- Email: write to support@jafx.com from the email address registered on your JAFX account.
Tell us:
- your trading account number
- the exact message, or a screenshot of it
- the market, the order type and the size
- the date and time it happened
We will never ask you for a password, a 2FA code or a one-time code.
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