Trade in JAFX Terminal does nothing or says the login link has expired

If Trade in JAFX Terminal does nothing, your browser is probably blocking the new tab it opens. Allow pop-ups for app.jafx.com and click it again. If the terminal says the login link has expired, press the button again, or log in with your trading account number and trading password.

Terminal link versus the Trade in JAFX Terminal button

There are two ways to open the JAFX Terminal from the client portal (app.jafx.com).

Trade in JAFX Terminal only appears on an account that holds money. On an empty account you see Transfer to start trading instead. See How to transfer funds between your wallet and trading accounts.

Nothing opens: allow pop-ups for app.jafx.com

Trade in JAFX Terminal opens a new tab. A pop-up blocker in your browser, or an ad-blocker extension, can stop that tab from opening, so nothing seems to happen.

1. Allow pop-ups for app.jafx.com and terminal.jafx.com in your browser. In Chrome, click the blocked pop-up icon at the right of the address bar. Choose Always allow pop-ups and redirects from app.jafx.com, then click Done.
2. If you use an ad-blocker or pop-up-blocker extension, pause it for both sites or add them as exceptions.
3. Go back to Accounts and click Trade in JAFX Terminal again.

Steps for Chrome, Edge, Firefox and Safari are in How to clear your browser cache and cookies, under "Allow pop-ups for JAFX".

You can also use Terminal in the portal menu. It opens in the same tab, so a pop-up blocker does not affect it.

"This login link has expired or was already used."

The one-click login link behind Trade in JAFX Terminal works once, and only for 60 seconds. You see this message if:

• more than 60 seconds passed before the link was used, or
• the same link was opened a second time.

The terminal tells you what to do: "Log in with your trading password, or press Trade in the client area again."

1. Go back to the client portal.
2. Open Accounts and click Trade in JAFX Terminal again.
3. Use the new tab straight away.

If the terminal cannot log you in with one click, it opens with your account number already filled in and asks for your trading password.

Log in with your trading account number instead

You can always log in at https://terminal.jafx.com without the button. The card is headed Log in to trade.

1. Choose the server: Live Server for real money or Demo Server for a demo account.
2. In Account number, enter your trading account number. This is the Login shown on the account card in Accounts, and in the email we sent when the account was opened. It is not your email address.
3. In Password, enter the trading password we emailed you for that account. It is not your client portal password. For a demo account, enter the password the client area showed you when you opened it.
4. Turn Remember me on to stay logged in for 30 days, or leave it off for this session only.
5. Click Log in.

If you have forgotten the trading password, click Forgot it?. It takes you to Accounts in the client portal. Use Reset pwd on the account card there and we email you a new trading password. See How to reset your trading account password.

Messages you may see:

• "Invalid login credentials. Please check your account number and password. [invalid-credentials]": check the account number and the password, and that you chose the right server.
• "Too many login attempts. Please wait N seconds before trying again.": after 3 failed attempts, the terminal pauses logins in that browser for 30 seconds.

For more about logging in, see Logging in to the JAFX Terminal, switching trading accounts and logging out. If you never received your account number or password, see I didn't receive my trading account login details.

Need help?

We are available 24/7 via live chat or email. Live chat is with a real person. Sign in to the client portal and click Chat at the top of the page. On a phone, open Menu and choose Human Support · Live chat. You can also email support@jafx.com from the email address registered on your JAFX account.

Tell us:

• what you clicked
• the exact message you saw
• your device and browser

We will never ask for your password, your trading password or a two-factor code.