JAFX Terminal connection, session and loading messages

Updated 13 November 2026

The JAFX Terminal needs a live connection to show prices and to send orders. When the connection drops, it says so on screen. It then tries to reconnect by itself and log you back in. Your open positions, their stop loss and take profit, and your pending orders are held by the trading platform, not by your browser. They stay in place while you are disconnected.

The status word

In the panel under the chart, beside LIVE or DEMO, a word shows the state of the connection.

Status	Meaning
AUTHENTICATED	Connected and logged in. You can trade.
AUTHENTICATING…	Logging in.
RECONNECTING	The connection dropped and is being restored.
RESTORING SESSION	Reconnected; you are being logged back in.
DISCONNECTED	No connection.
DATA DELAYED	Prices still update, but your balance and positions have not refreshed for more than 10 seconds. The figures turn grey until they catch up.

If you are not logged in, the word is LIVE FEED or FEED OFFLINE.

If the problem lasts more than a few seconds, a banner appears:

Banner	What it says
Offline	"No internet connection." "Prices and positions on screen are not updating."
Reconnecting	"Live prices paused." "You are seeing the last known quotes until the feed is back."
Restoring session	"Signing you back in." "Prices may lag for a moment."
Feed interrupted	"Live prices stopped." "What you see on screen may be out of date."

Select Reconnect now (Retry on a phone) to try at once. You also see the notices "Reconnecting to trading server..." and, when it is back, "Connection restored".

Trading while disconnected

You can't place, change or close anything until the connection is back. The order button reads "DISCONNECTED" or "RESTORING SESSION…". If you try to send an order, it is refused before it leaves your browser:

"Not connected to the broker — the order was not sent. Wait for the connection to restore and try again."
"Session is being restored after a reconnect — the order was not sent. Try again in a few seconds."

After a reconnect, check the Positions and Orders tabs before you repeat an order, so that you don't place it twice.

When you have to log in again

Message	What to do
"Session expired. Please log in again." or "Your session has ended — please log in again"	Your session has ended. Log in again. With Remember me on, this browser keeps you logged in for up to 30 days. With it off, you are logged out when you close the tab. A session also ends when the trading account's password is changed.
"Could not restore your session — please log in again"	The web trader tried several times and could not log you back in. Log in again.
"You were signed out of #" and your account number	A login made from the client portal has ended. Select Log in again.

Loading, updates and errors

Loading screen: if the page has not opened after about 15 seconds, it shows "This is taking longer than usual." and a Reload button.
"Update available" with "A new version is ready": select Update now, or Remind me later. A card headed "Critical update" says "This update is required and can't be postponed."
"Something went wrong": "We encountered an unexpected error. Our team has been notified and is working on a fix." Select Try Again or Refresh Page.

If it keeps happening

Check your internet connection on another site.
Reload the page, then log in again.
Try a private window or another browser. See How to clear your browser cache and cookies.
Contact us with your trading account number, the exact message and the time it appeared.

We are available 24/7 via live chat or email (support@jafx.com).

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