Logins and passwords explained: portal, trading account and web trader

Buttons on jafx.com. Every page of our website has three buttons at the top:

On a phone the first button reads Launch, and the menu also lists Log in and Sign up. Sign up and Log in are repeated at the bottom of every page.

Your portal password and your trading passwords are separate. Each trading account has its own password. Changing one does not change the others.

Client portal (app.jafx.com)

You use the portal to verify your account, deposit, withdraw, transfer funds and open trading accounts. To sign in, you need:

• your email address,
• your portal password (at least 8 characters),
• a 6-digit code from your authenticator app, if two-factor authentication (2FA) is on.

You can be signed in to the portal in only one place at a time. If you sign in on another device or browser, the first session ends.

Your email address is your username. A registered email address cannot be changed, either by you or by our support team. To use a different address, open a new account with it and complete verification again.

If you lose the device that has your authenticator app, contact support to reset 2FA. This may take up to 7 days.

For sign-in error messages and the steps to reset a forgotten password, see Signing in, forgotten password and password expiry. For more about 2FA, see Account security FAQ: support PIN, 2FA, locked and suspended accounts.

Trading account login and password

Each trading account has its own Login number and trading password. The trading password is emailed to you when the account is opened. These are not your portal email and password. Trading accounts are JAFX Terminal accounts, and you trade them in the JAFX web trader at terminal.jafx.com.

To reset a trading account password, see Trading account passwords: reset, forgotten password and investor password.

Web trader (terminal.jafx.com)

Open the web trader at terminal.jafx.com. You can also select Terminal in the portal menu, or Trade in JAFX Terminal on a funded account's card, which opens the web trader already logged in to that account. You must be signed in to the web trader to use the JAFX AI assistant.

Terminal in the portal menu does one of three things:

• You have one trading account: the web trader opens on that account.
• You have more than one: the portal opens your Trading accounts page with "You have more than one trading account. Choose the one to trade with below." Select Trade in JAFX Terminal on the account you want.
• You have none yet: the Open trading account window opens so you can create one.

If the web trader opens with the account's Login number filled in but not signed in, type that account's trading password.

To sign in, enter:

• Server: choose Live Server for a live account. Each server has its own account numbers.
• Account number: your trading account's Login number, digits only. Anything else shows "The account number has digits only".
• Password.
• Remember me: choose 30 days or This session only.

Trading accounts you open in the client portal log in to the web trader with the account's Login number and its trading password. You can also skip typing them: Trade in JAFX Terminal on a funded account's card opens the web trader already logged in to that account.

The web trader password is your trading account password. To reset it, select Forgot it? on the web trader's log-in window, or go to Trading Accounts in the client portal, and choose Reset pwd on the account card. A new password is emailed to you.

To change to another account, open the account menu at the top right and pick it under Trading accounts, or select + Add a trading account to log in to another one. To remove an account from the list, select the × beside it.

Log out in the account menu logs you out of every trading account in the list and of the client portal on this device. To log out of one account only, select the × beside it.

If Trade in JAFX Terminal opens the log-in window with "This login link has expired or was already used.", select the button in the portal again or log in with your trading password.

API keys are not passwords

An API key lets your own program or AI agent use one trading account through the JAFX Trading API, within limits you set. The API is live and is switched on for demo and live accounts. You create keys on the Developers page of the web trader with the account's master trading password. The investor password cannot create them. A key is shown only once. It cannot be recovered, only replaced. Never share a key, and never send one to support. See API keys in the JAFX Terminal: create, roll and revoke.

AI apps such as Claude and ChatGPT can connect to a trading account without a key. The app opens a JAFX page on terminal.jafx.com, where you sign in with the account's Login number and master trading password. The app never sees your password. Never type it on a page at any other address. See Connecting an AI assistant to your JAFX account with MCP.

Affiliates

There is no separate partner portal and no extra password. You join by selecting Become a partner on the Affiliate Program page of the client portal, and you manage your links, referrals and commission on that same page, signed in with your normal portal email and password.

Your support PIN is not a password

Your Support PIN is an 8-digit number in Settings in the client portal. Select the eye icon to see it. It is valid for 5 minutes, and you can select Renew to get a new one. A JAFX support agent may ask for it to confirm your identity if you are talking to an agent live without being signed in to the portal. It is never asked for by email or in live chat.

Never share your passwords or your 2FA codes with anyone, including JAFX staff.

Quick answers

• "My trading platform says my password is wrong." Your portal password won't work there. Reset the trading account password from the account card under Trading Accounts.
• "I reset my portal password, but the platform still rejects me." This is expected, because the trading password is separate. Reset it from the account card.
• "I got logged out of the portal on my laptop." You signed in somewhere else. Only one portal session can be active at a time.

We are available 24/7 via live chat or email (support@jafx.com).