The JAFX Terminal order ticket: order size, cost lines and why Buy or Sell is greyed out
The order ticket is the panel beside the chart in the JAFX Terminal (on a phone, select Trade in the bottom bar). It shows what an order costs before you send it. Its large button turns grey whenever the order can't be sent, and the ticket says why.
For order types, stop loss, take profit and Expires, see Web trader orders, charts, portfolio and account statements.
Choose the side and the size
Select the Buy or Sell price tile to choose the side. The Order value card sets the size in one of four units:
| Unit | What you enter |
|---|---|
| LOTS | The volume in lots. Use − and + or type it. |
| $ (your account's currency sign) | The market value of the order. The ticket shows the lots it gives. |
| % | A share of the size slider. 100% uses up to 90% of your free margin. |
| RISK % | The share of your balance the order loses if its stop loss is hit. It needs a stop loss: "Set a stop loss to size by risk". |
A size you type is applied when you press Enter or leave the field. The ticket corrects a size the market can't take and says so, for example "0.015 rounded to 0.02 lots, the nearest step of 0.01." or "0.001 is less than the smallest EUR/USD order, 0.01 lots." RISK % always rounds down, so the order never risks more than you typed.
+ Add Stop Loss / Take Profit opens the Stop loss and Take profit fields with starting prices: a stop 0.2% from the entry price and a target twice as far away. They follow the price until you edit them. With a stop loss set, the ticket shows "Risk:" with the amount and its share of your balance. Spread, commission and slippage are extra.
The lines under the button
| Line | What it shows |
|---|---|
| Order value | The order's full market value in your account's currency: lots × contract size × price. You put up only the margin. |
| Spread | The gap between the Buy (Ask) and Sell (Bid) prices, in pips on currency pairs and in points on other markets. |
| Margin required | The collateral held for this position: its value divided by the leverage it trades at. It reads Margin (estimate) when it is worked out from the market's usual margin settings. |
| Commission | The fee for this order. It is charged once, when the trade opens. "Not known" means the web trader could not read the charge for this market; any commission still shows on the trade and in History. See Trading costs: commission, swaps and spreads. |
| Free margin after | Your free margin once the order fills at the quoted price. An order against your open position on the same market frees margin instead. |
Why the button is grey
The button normally names the order and its price, for example "BUY MARKET" or "SELL LIMIT".
| What you see | Why, and what to do |
|---|---|
| "MARKET CLOSED" and "Market closed — opens …" | The market is closed. The ticket shows when it opens. |
| "DISCONNECTED" | The web trader has lost its connection. Wait for it to reconnect. |
| "RESTORING SESSION…" | You are being logged back in after a reconnect. Try again in a few seconds. |
| "PLACING…" | Your order is being sent. Wait for the notice. |
| "This order needs $… with 1:… leverage" or "The smallest … order is … lots, and your free margin is $…" | Your free margin doesn't cover the order. Reduce the size, or add funds to the trading account. |
| "Quote is … old — prices shown may be stale; orders are blocked until a fresh quote arrives." or "Last price … ago — the market may be quiet or closed. Orders are paused until a new price arrives." | There is no fresh price. The button works again when a new price arrives. |
| "Trading is off for … on this account." | This market can't be traded on your account. Contact support. |
| "… takes buy orders only." (the Sell tile is grey) | This market accepts buy orders only. |
| "Sign up to trade" or "Log in to trade" | You are not logged in to a trading account. |
The button is also grey while the size is zero or no price has loaded.
Calendar, news and the warning before a release
When there is room under the order form, a small panel shows two tabs, Calendar and News. Calendar lists the coming economic releases for the market you are trading, each with a countdown and its impact (High, Medium or Low). With none it reads "No upcoming events". News lists recent headlines for that market.
In the 30 minutes before a high-impact release for the market's currencies, a red warning appears at the top of the order panel: "High-impact event soon", with the release and a countdown. When there is room it adds "Consider reducing size or widening stops." The warning goes at the time of the release. See News, AI Market Pulse and the economic calendar in the web trader.
After you press the button
The order is sent at once; there is no second confirmation. A notice confirms it, for example "Market BUY 0.01 EUR/USD placed" or "Limit BUY 0.01 @ 1.08000 placed, expires Tue 10 Nov, 17:30". If it fails, the notice starts "Order failed:" and gives the reason.
Send us the exact wording of any message you can't resolve, with your trading account number and the market.
We are available 24/7 via live chat or email (support@jafx.com).
Trading leveraged derivatives with JAFX carries a high risk of losing money rapidly. It is not suitable for everyone.
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