Emails and text messages JAFX sends you
JAFX writes to you by email, at the address registered on your account. The only text message (SMS) we send is the code that verifies your phone number. The client portal has no inbox or notifications page.
Emails
| When we send it | |
|---|---|
| Email verification link | When you create your account, and each time you select Resend email on the "Check your email." screen. |
| Password reset link | When you select Send reset link on the "Reset your password." page, or Email me a reset link in Settings → Security. We also send one if someone tries to sign up with an email address that already has an account. |
| Trading account login details | When you open a trading account. |
| New trading account password | When you select Reset pwd on a trading account. |
| Verification result | After we review your identity check. The portal says "We'll email you when it's done." |
| Emails about your transactions | About your transactions, such as deposits and withdrawals. |
| News and offers | From time to time, unless you unsubscribe. |
Our emails come from JAFX Support <support@jafx.com>, and a reply goes to the same address.
Text messages
We send an SMS only when you verify your phone number. To get the code, click Send code on the Verify page or in Settings → Personal information. See How to verify your account (KYC).
What we don't send
- Sign-in codes. We never send a sign-in code by email or SMS. If two-factor authentication is on, your code comes from your authenticator app only.
- Requests for your secrets. Our staff never ask for your portal password, trading account password, 2FA code or one-time code. An agent may ask for your Support PIN only if you are speaking with them live without being signed in to the portal. You find the PIN in Settings. We never ask for it by email or in live chat.
Is this message really from JAFX?
- Links in our emails open pages on addresses that end in jafx.com, such as app.jafx.com.
- If you are not sure about an email, don't click its links. Type app.jafx.com into your browser and sign in there.
- Didn't ask for a password reset? Don't use the link. Sign in, change your password and contact us. See Account security FAQ: support PIN, 2FA, locked and suspended accounts.
An email didn't arrive
- Check your spam, junk and promotions folders.
- Make sure you are looking in the mailbox of your registered email address. You can't change that address.
- Wait a few minutes. If you asked more than once, use only the newest email.
- Don't request the same email many times in a row. If you request it many times in a short time, we may stop sending it for a while.
For more help with the verification email, see How to create a JAFX account and verify your email. For the password reset email, see Signing in, forgotten password and password expiry.
Stopping emails
You can stop news and offers in two ways. Select Unsubscribe in Settings → Email notifications, or use the unsubscribe link in one of those emails. See Updating your personal details and closing your account (FAQ).
Need help?
We are available 24/7 via live chat or email (support@jafx.com).
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