Which identity documents can I use to verify my account?

Yes. A passport, a driving licence or a national identity card is accepted. A permanent resident card, a residence permit or a voter's card may be accepted only if you have none of those.

You upload your document during the identity check on the Verify page of the client portal at app.jafx.com. Open "Verify your identity" and click "Start verification". Your phone number must be verified first. For the full steps, see How to verify your account (KYC).

First-choice documents

Upload one of these:

• Passport
• Driving licence
• National identity card

If you live in Venezuela and are a Venezuelan national, you can use only a passport. A passport with an official extension sticker (Prórroga) is accepted.

Accepted only when you have none of those

If you have no passport, driving licence or national identity card, we may accept one of these instead:

• Permanent resident card
• Residence permit
• Voter's card, only when no other document is available

What the document must show

Your identity document must:

• be the original, physical document
• be valid and not expired
• show your full name, not initials only
• show your date of birth
• show your ID number and expiry date
• show a clear photo of your face
• be signed
• show that you are 18 or over
• show a name that matches your JAFX account

If the name on your document is different from the name on your account, see The name on my document doesn't match my JAFX account.

Documents we can't accept

• Digital or virtual IDs, and digital driving licences
• Paper ID cards, work badges or passes
• Temporary residence permits
• Screenshots, or photos of a screen
• Expired documents, or documents that will expire very soon
• Black-and-white copies
• Scanned copies, or images converted into PDFs

Both sides and signature pages

• ID cards and driving licences: upload both the front and the back, as two separate images.
• Passports and other booklets: if your signature is on a different page from your photo and details, include that page as well.

Taking the photo

Your ID must be a photo, as a JPG or PNG file, and each file must be under 10MB. On a computer you can scan a QR code to finish the check on your phone.

1. Use the original physical document. Don't use a photocopy, a screenshot or a digital version.
2. Place it on a plain, dark, flat surface in good, even light.
3. Avoid glare and shadows. Turn off the flash if it causes reflections.
4. Keep all four corners in the frame.
5. Keep fingers and other objects off the document. Your name, date of birth, document number and expiry date must all be visible.
6. Before you upload, check that the photo is in full colour and that all text is sharp.

If a file won't upload, check that it is a JPG or PNG photo under 10MB and that it is not password protected. Then try a different browser or device. If the check won't start or says you are out of tries, see The identity check won't start, won't upload or says I'm out of tries.

If your document was not accepted, see Why was my identity document rejected, and how do I fix it?

Your identity check also needs a proof of address. See What can I use as proof of address?

Need help?

Use live chat (the Chat button in the client portal) or email support@jafx.com from the email address registered on your JAFX account.

We are available 24/7 via live chat or email.