Problems signing up: the robot check and "Too many new accounts"

If the sign-up form asks you to prove you're not a robot, tick the box and submit the form again. If it says too many new accounts were opened from your connection, wait for the time shown in the message and try again, or email us.

"Please tick the box below to show you're not a robot."

The sign-up form runs an automatic check in the background. If that check is not sure you are a person, the form comes back with this message and a box to tick.

1. Tick the box under the form.
2. Check that your details are still filled in.
3. Click Create account again.

Security check failed: refresh, change browser, pause blockers

Sometimes the security check on the page cannot finish at all. If the form won't go through, try these steps in order:

1. Refresh the page and try again.
2. Turn off ad blockers or script blockers for jafx.com and app.jafx.com, then refresh the page.
3. Try a different browser, or a private or incognito window.

If the page still won't work, see How to clear your browser cache and cookies and Why won't the sign-up form go through?

"Too many new accounts have been opened from your connection"

The full message is:

"Too many new accounts have been opened from your connection. Please try again in <wait>, or contact support at support@jafx.com."

The message counts the new accounts opened from the same internet connection. It replaces "<wait>" with how long you need to wait. What you can do:

• Wait for the time shown, then sign up again.
• If you can't wait, or you see the message again, email support@jafx.com.

You only need one JAFX account. Each client has one profile. A second profile is treated as a duplicate and is suspended. See I have two JAFX accounts: what happens to a duplicate profile?

Email addresses that can't be used

• Disposable or blocked email addresses are refused. Sign up with a permanent personal email address that you can open.
• Choose your address carefully. The registered email address cannot be changed later, by you or by our support team. See Can I change the email address on my JAFX account?
• An address that already has an account shows the same "Check your email." page as a new sign-up. However, we send that address a password reset email instead of a verification email. If you get one, you already have an account. See I signed up but got a password reset email instead of a verification email.

What the sign-up form asks for

The form at app.jafx.com/signup asks for four things only:

The form does not ask for your country, phone number, date of birth or address. It has no referral-code field.

By creating an account, you agree to the Terms & Conditions and the Privacy Policy. You also confirm that you are at least 18 years of age.

Registration from the United States or Canada is not accepted. See Which countries can't open a JAFX account?

After you click Create account

You land on the "Check your email." page. Open the email we sent and click the link to verify your address. The link stays valid for 48 hours. You can't reach any signed-in page until your email is verified. See How to create a JAFX account and verify your email and I didn't receive my JAFX verification email.

Need help?

If you can't sign up, email support@jafx.com from the email address you are trying to register. Tell us:

• the exact message you saw
• the date and time
• your browser and device

After you sign in, you can also use live chat with a real person: select Chat at the top of the client portal. We are available 24/7 via live chat or email. We will never ask you for your password, a 2FA code or a one-time code.