Your JAFX wallets: USD, EUR, GBP and Bitcoin Wallet explained

A wallet holds your money in one currency in the JAFX client portal (app.jafx.com). You can have four wallets: USD Wallet, EUR Wallet, GBP Wallet and Bitcoin Wallet. There is no ZAR, CAD or AUD wallet.

What a wallet is and how it differs from a trading account

• A wallet is where your money sits in the client portal. Every deposit lands in a wallet. Every withdrawal is paid from a wallet.
• A trading account is the account you trade with on the JAFX Terminal. It has its own Login number.

You can't trade directly from a wallet. To trade, you:

1. Deposit into a wallet.
2. Open a trading account.
3. Transfer money from your wallet to the trading account.

You choose a trading account's currency when you open it. You can only choose a currency that one of your wallets holds money in. See Which currency should my trading account be in? USD, EUR, GBP or BIT.

The four wallets: USD, EUR, GBP and Bitcoin

You have one wallet per currency.

Where to find your wallets on the Dashboard

There is no separate wallet page. Your wallets are tiles on the Dashboard of the client portal.

• The Dashboard shows the wallets that hold money. Select Show empty wallets to see the others.
• Each wallet tile has three buttons:
• + Deposit: add money to this wallet.
• Transfer: move money to a trading account or to another wallet.
• Withdraw: send money from this wallet to your own crypto address.

How the Bitcoin Wallet balance is shown

The Bitcoin Wallet balance is shown in bitcoin, with 8 decimal places. For example, a balance of 5,000 bits is shown as "₿0.00500000".

One bit is 0.000001 BTC. You will see "BIT" as the currency of a bitcoin trading account.

Currencies JAFX does not offer (ZAR, CAD, AUD)

JAFX offers wallets and trading accounts in USD, EUR, GBP and BIT (bitcoin) only. There is no ZAR (South African rand), CAD (Canadian dollar) or AUD (Australian dollar) wallet, and you can't choose these currencies anywhere in the portal.

If you think in another currency, choose the wallet closest to how you plan to trade and withdraw. Each change of currency later costs a conversion fee (see below).

Money in, money out: deposits land in a wallet, withdrawals leave from one

Deposits. All deposits are in crypto, made inside the portal. On the Deposit funds form, you choose the wallet in Deposit to wallet. A deposit never goes straight into a trading account. See Which wallet can I deposit into? Deposit currencies explained and Why did my deposit go to my wallet and not my trading account?

Transfers. You move money between your wallets and trading accounts on the Transfer page:

• Between balances in the same currency, the transfer is free and instant.
• Between different currencies, your money is converted at the live exchange rate. A 2% conversion fee applies. It is shown separately before you select Confirm transfer, and it is taken from the amount you transfer.

See How to transfer funds between your wallet and trading accounts and Currency conversion on internal transfers.

Withdrawals. A withdrawal is always paid from a wallet to your own crypto address.

• Money in a trading account can't be withdrawn directly. Transfer it to a wallet first. See How to withdraw money that is in my trading account.
• If your wallets are empty, the Withdraw page says "Nothing to withdraw yet".
• Your wallet balance does not change while a withdrawal is Pending. It changes only when the withdrawal is approved and sent.
• Withdrawals are usually processed within minutes, but we advise allowing up to 24 hours in case any additional security checks are needed.

To avoid converting money more often than you need to, keep your money in the currency you plan to withdraw in.

Need help?

Contact us by live chat (the Chat button in the client portal) or by email at support@jafx.com from your registered email address. If your question is about a deposit, withdrawal or transfer, include the transaction ID.

We are available 24/7 via live chat or email.